Program Manager I – Enterprise Operations Enablement (Hybrid in Buffalo, NY)

M&T Bank•Buffalo, NY

3d•$107,500 - $179,100•Hybrid

About The Position

The Program Manager I resides within the Project Services team of Enterprise Operations Enablement, part of Enterprise Operations. This position leads complex strategic programs and initiatives supporting Enterprise Operations and its business partners. The role partners with business leaders, technology partners, risk, compliance, audit, and operational teams to deliver business outcomes. The position manages multiple related projects and ongoing operations that affect three or more businesses or functional areas, coordinating work from initiation through close. It oversees project scope, schedules, costs, budgets, forecasts, requirements, deliverables, governance, risks, quality, resources, and communications. The role also manages assigned staff directly and indirectly, exercises manager-level staffing and performance authority, and is responsible for maintaining internal controls and adhering to company risk and regulatory standards. This is a hybrid position based at the M&T Center in downtown Buffalo, New York. It requires in-office work four days each week—Tuesday, Wednesday, Thursday, and one additional day—with one day of remote work per week allowed. The stated pay range is $107,500 to $179,100 annually.

Requirements

Bachelor’s degree and at least 8 years of proven project management experience, or, in lieu of a degree, a combined minimum of 12 years of higher education and/or work experience, including at least 8 years of proven project management experience.
Proficiency with personal computers and pertinent software packages.
Strong knowledge of project management methodology.
Knowledge of Agile, Waterfall, and Hybrid delivery methodologies.
Experience leading complex cross-functional programs consisting of multiple projects and workstreams.
Experience establishing program governance, executive reporting, and steering committee processes.
Demonstrated ability to manage program-level risks, dependencies, resource constraints, and competing priorities.
Strong stakeholder management skills, including the ability to influence across business, operations, technology, risk, compliance, and executive leadership teams.
Strong verbal and written communication skills, including the ability to negotiate, influence, and gain consensus.
Ability to communicate initiative status verbally and in writing to executive management in a professional and understandable manner.
Excellent problem-solving skills.
Ability to work independently and as part of a team.
Self-motivated, results-driven, and well-organized.
Ability to handle multiple tasks and work under time constraints in support of various assignments.
Ability to function professionally with clients, management, and peers at different levels.
Strong interpersonal skills for building business partner relationships inside and outside the organization.
Ability to build mutual trust, encourage respect, and remain open to diverse points of view.

Nice To Haves

Financial services, banking operations, or enterprise operations experience.
Experience supporting large-scale operational, regulatory, or transformational initiatives.
Experience with portfolio management, capacity planning, and business readiness activities.
PMP certification; PgMP, Agile, Lean Six Sigma, or Change Management certifications are also considered a plus.
Master’s degree.

Responsibilities

Manage multiple related projects and ongoing operations affecting three or more businesses or functions, coordinating project managers and monitoring cost, schedule, and technical performance.
Establish clear project roles and responsibilities and ensure familiarity with project scope and objectives.
Develop project plans, forecasts, and schedules; gather requirements, constraints, and assumptions with stakeholders and establish project deliverables.
Ensure project plans include work breakdown structures, project organization charts, budgets, and communication, risk, quality, and resource plans.
Execute project plans, manage budgets and forecasts, and monitor and control project work, including change controls.
Measure project performance, identify and quantify variances, take corrective action, and communicate progress to stakeholders.
Address program issues by selecting courses of action that account for program constraints and objectives.
Implement approved actions and workarounds to mitigate project risks.
Build team cohesiveness and improve performance through leadership, mentoring, training, and motivation; coordinate resource sharing across constituent projects.
Manage changes to scope, schedule, and costs using appropriate verification techniques and facilitate customer acceptance.
Understand and comply with company risk and regulatory standards, policies, controls, and Risk Appetite; design, implement, maintain, and enhance internal controls; escalate risk-related issues as needed.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain internal control standards and implement internal and external audit points and applicable issues raised by external regulators in a timely manner.
Exercise manager-level authority over staffing, performance appraisals, promotions, salary recommendations, performance management, and terminations.
Complete other related duties as assigned.