Program Manager I - Fitness

HealthFitness•Philadelphia, PA

3d•Onsite

About The Position

HealthFitness, a Trustmark company, is a leader in providing fitness solutions that engage and connect people both on-site and online, to create a strong community of health. This role leads, inspires, and makes a difference by delivering an exceptional fitness and wellness experience for members in Philadelphia, Pennsylvania. It combines wellness programming, personal training, and member engagement in a highly visible role. The position is responsible for managing and directing all operational aspects of an on-site fitness program, ensuring high participation, results achievement, and customer satisfaction. Duties include contract compliance, strategic business plan development, staff supervision and training, program design and facilitation, and administrative tasks including reporting.

Requirements

Associate’s degree or higher in Exercise Science, Health Promotion, Kinesiology or related discipline or equivalent combination of education, current certifications, and experience.
2+ years’ related industry experience.
Current Adult CPR/AED/First Aid certifications from American Heart Association, American Red Cross, National Safety Institute, or American Safety & Health Institute required by start date. (Note: certification must have an in-person component and not 100% online/OSHA compliant).
NCCA Accredited Personal Trainer certification from an Industry recognized and HealthFitness approved agency required.
Industry recognized Group Exercise certification from ACE, AFAA/NASM, ACSM, NCCPT or NETA, if not current will be required within 30 days of hire.
Ability to lead, manage and operate a fitness center.
Strong interpersonal and customer service skills including the ability to motivate others.
Ability to effectively organize and prioritize work demands.
Computer proficiency in MS Office including at minimum Word, Excel, and Outlook.

Nice To Haves

Prior Supervisory experience.

Responsibilities

Manages all program activities in accordance with HealthFitness operational, quality, safety, and service standards.
Develops and implements the yearly strategic business plan to identify contract deliverables, program/ service offerings and initiatives, targeted outcomes, and marketing strategy to meet client objectives.
Prepares and manages operating budget.
Ensures expenditures are made in accordance with applicable policies and procedures.
May leads regular individual and group staff meetings to ensure associates are informed about HealthFitness, client and program events, initiatives, and status.
Ensures contract compliance.
Manages client relationship to ensure that high customer satisfaction is maintained and HealthFitness value is reinforced.
Directs the implementation of individual and group fitness programs, health education activities, motivational programs, and special events; coordinates marketing and communications to maximize program engagement, bringing in HealthFitness Corporate support as appropriate.
Tracks participant and program data for measurement of individual and program goal achievement, outcomes, and results; creates outcomes focused management reports based on the identified business plan goals and objectives.
Manages all record and data management activities at the worksite, ensuring the proper storage, retention, and confidentiality all data collected in accordance with HealthFitness requirements.
Conducts informal safety checks daily and performs routine safety audits on a weekly, monthly, and quarterly basis in accordance with HealthFitness guidelines.
Performs staff responsibilities as appropriate including floor supervision, fitness testing, exercise prescription, new member facility and equipment orientations, personal training, and group exercise class instruction.
Verifies equipment is well maintained and operating properly; ensures locker rooms are clean and stocked, and coordinates prompt resolution to facility related issues.
In conjunction with Director Program Management & Engagement, introduces new HealthFitness programs, products, and services to the client.
Other duties as needed/assigned.