Program Manager (Human Resources) – Parks, Recreation and Neighborhood Services

City of San Jose • San Jose, CA

3d • Onsite

About The Position

The City of San Jose's Department of Parks, Recreation and Neighborhood Services (PRNS) is seeking a strategic and collaborative leader to serve as its next Human Resources Program Manager within the Administrative Services Division (ASD). This position leads the Employee Services Unit, which provides comprehensive human resources services supporting the diverse, dynamic, and largest non-public safety City department. The Employee Services Unit is responsible for recruitment and hiring, employee and labor relations, performance management, training and organizational development, disability and leave management, health and safety compliance, and timekeeping administration. Reporting to the ASD Division Manager, the Human Resources Program Manager oversees a team that includes a Senior Analyst, Analysts, and Timekeeping staff, and serves as a key advisor to PRNS Executive Leadership Team. This position plays a critical role in advancing PRNS’s workforce strategies and organizational effectiveness. The HR Program Manager partners with leadership across Capital, Community Services, Parks, Recreation, and the Director’s Office to support implementation of the Department’s strategic plan, ActivateSJ. The HR Program Manager also collaborates closely with the City’s Human Resources Department, Office of Employee Relations, and Office of Racial Equity to ensure alignment with citywide policies, labor agreements, and equity-focused practices. The HR Program Manager is challenged with leveraging a broad set of City administrative systems, policies, and procedures related to all Human Resources matters. This includes providing direction, education, and consulting services to managers, supervisors, and line staff about the best approaches for recruitment and on-boarding, as well as managing staff performance and development in alignment with the Department’s Leadership Principles. PRNS is seeking a leader who will adopt a collaborative and creative approach to managing heavy workloads, navigating complex policy issues, pursuing service delivery improvements, and advancing key organizational initiatives. In particular, the successful candidate will be able to strike an effective balance between the constraints of a unionized Civil Service environment and the operational needs of a large department that seeks to advance a diverse set of facility development, maintenance, and programming priorities for the community.

Requirements

• Bachelor’s degree in a closely related field.
• Five (5) years of directly related experience, including two (2) years of supervisory experience.
• Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies, and federal and state rules and regulations.
• Develops networks and builds alliances; engages in cross-functional activities.
• Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts.
• Identifies and understands issues, problems, and opportunities; uses effective approaches for choosing a course of action or developing appropriate solutions.
• Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment, allowing others to learn from mistakes; provides motivational supports and direction.
• Acts to align own unit's goals with the strategic direction of the organization; defines tasks and milestones to achieve objectives, while ensuring the optimal use of resources to meet those objectives.
• Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.
• Sets effective long and short-term goals based on a good understanding of management practices; establishes realistic priorities within available resources; provides motivational support; empowers others; assigns decision-making and work functions to others in an appropriate manner to maximize organizational and individual effectiveness.

Nice To Haves

• A certification such as Public Sector HR Association Certified Professional or Senior Certified Professional (PSHRA-CP/SCP, formerly IPMA-CP/SCP), Society for Human Resource Management Certified Professional (SHRM-CP) or Senior Certified Professional (SHRM-SCP), Professional in Human Resources (PHR) or Senior Professional in Human Resources (SPHR) from the HR Certification Institute is highly desirable.

Responsibilities

• Provide leadership, supervision, and professional development to Employee Services Unit staff.
• Direct and manage all HR functions, including recruitment strategy, workforce planning, classification and compensation analysis, project management, and succession planning.
• Lead department-wide training and organizational development initiatives to support leadership capacity and employee growth.
• Oversee employee relations activities, including interpretation and application of policies, labor agreements (MOUs), and performance management and disciplinary processes.
• Manage PRNS employee health, safety, and wellness programs, ensuring compliance with CalOSHA, Workers’ Compensation, and return-to-work requirements.
• Oversee timekeeping activities, including payroll coordination, leave administration, and compliance with applicable laws and policies.
• Serve as a trusted advisor to managers and supervisors, providing guidance on HR best practices, policy interpretation, and complex personnel matters.

Benefits

• The total salary range for this classification is: $134,490.72 - $174,851.04 annually. This salary range includes an approximate five percent (5%) ongoing non-pensionable compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager