Engineering Services HSDC Program Manager
About The Position
The Program Manager, HSDC, is responsible for leading the execution of large, strategic HSDC contracts by coordinating cross functional teams and aligning Engineering Services (ES) initiatives with customer and business objectives. This role serves as a key interface between Engineering Services, account teams, and field organizations to ensure consistent program execution and customer satisfaction in a fast-paced environment. The Program Manager drives program governance, communication, and continuous improvement while ensuring engineering changes, service strategies, and operational priorities are effectively planned, communicated, and executed.
Requirements
- Bachelor’s degree required with 7+ years of relevant professional and leadership experience
- 5+ years of experience managing strategic or enterprise customer accounts
- Proven ability to drive organizational change across people, process, and technology
- Strong analytical and datamining skills with the ability to translate insights into executive level recommendations
- Experience developing and delivering executive level presentations to senior leadership (including OCO and COC audiences)
- Solid understanding of strategic business opportunities
Nice To Haves
- Experience across multiple functions such as Commercial, Supply Chain, Marketing, Operations, or Product Line Management (PLM)
- Strong relationship building and stakeholder management skills
- Experience supporting global or geographically distributed team
Responsibilities
- Lead program execution for large, complex HSDC customers, ensuring alignment with contractual commitments and business objectives
- Serve as the program leader for assigned strategic accounts, providing governance, internal reporting, and executive visibility
- Develop and manage long-range program plans, including resource alignment and risk mitigation strategies
- Communicate program status, risks, and resolutions clearly to executive leadership and internal stakeholders
- Partner with internal teams (MKD, PLM, Technology, Supply Chain, Customer Operations, and Field Services) to plan and execute strategic account initiatives in the field
- Align global and regional field teams to centralized program objectives and service strategies
- Act as the primary interface between Engineering Services and internal teams on product performance, reliability, and serviceability topics
- Provide commercial and strategic account support, including: Account heat maps and performance insights, Competitive intelligence and innovation opportunities, Quality monitoring and key account metrics
- Assist in coordinating on‑site and remote support activities
- Incorporate customer feedback into product improvements and support processes
- Drive consistency in program management practices across strategic customers
- Leverage internal program management teams, specialists, automation, and digital platforms to improve efficiency and scalability
- Champion best practices in documentation, configuration management, and knowledge sharing
- Ensure engineering changes are validated, documented, and effectively communicated to field teams
- Lead continuous improvement initiatives that enhance product reliability, serviceability, and customer experience
Benefits
- Company-wide bonuses
- Long-term incentives
- 100% company-paid pension benefit
- Matching contributions to 401(k) savings plan
- Medical insurance
- Dental insurance
- Vision insurance
- Paid parental leave
- Family building support
- Fitness programs
- Company-paid life insurance
- Disability insurance
- Disease management programs
- Paid time off
- Employee Assistance Program (EAP)
- Recognition program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
