Program Manager, Housing Stabilization (85338)

HomeFirst • San Jose, CA

6d • Onsite

About The Position

The goal of HomeFirst’s Housing Stabilization Department is to end and prevent homelessness for at-risk households in the County of Santa Clara, California. We achieve this goal by providing a milieu of services including rental subsidies, case management, employment and benefits assistance, connection to community resources, and other supports to program participants. The Housing Stabilization Manager is accountable for performance toward housing outcome metrics addressing the length of time participants experience homelessness while in the program, recidivism, and the cumulative program exits into permanent housing among others. This role is further responsible for modeling the values and principles of HomeFirst within the agency and the broader community. There are 6-8 employees assigned to the Housing Stabilization Manager.

Requirements

• Bachelor’s degree in Social Work or related field human services field preferred; Bachelor’s may be substituted by 2 years relevant work experience and/ or lived experience.
• 3 years relevant work experience.
• Minimum of 1 year demonstrated leadership experience.
• Experience serving people at risk of losing their housing or currently homeless preferred.
• Bilingual, bicultural preferred
• Fluent in Microsoft Office Suite
• Valid CA driver’s license and insurance, reliable transportation, and legally required insurance
• Has the ability to be added to our company insurance to be authorized to drive our fleet vehicles.

Nice To Haves

• The Housing Stabilization Manager is committed to the principles of Housing First and Harm Reduction and demonstrates that commitment through their proactive and creative approach to program interventions.
• They recognize the time-sensitivity required to support households in crisis to maintain or secure housing stability and exercise empathy toward the people we serve.
• The needs of the program, community partners, and population may compete, and the Housing Stabilization Manager is skilled in mediating conflicting demands and de-escalating challenges.
• They are professional representatives of the agency and can communicate persuasively when needed to enhance partnership opportunities or resolve crises.
• HomeFirst is a diverse company in a diverse field, and the Housing Stabilization Manager desires to work with people from a variety of social and economic backgrounds.
• To that end, the Housing Stabilization Manager cultivates a connected and mutually supportive team.

Responsibilities

• Ensure effective service delivery as measured by achievement of program targets.
• Oversee that all documentation for the program is conducted appropriately within the agency, licensing, contract, and program guidelines.
• Adhere to task completion deadlines.
• Independently manage the day-to-day operations of assigned programs through supervision of all assigned staff, including: Assist Case Managers and/or Support Specialists in maintaining a caseload.
• Monitor and evaluate staff performance to ensure compliance with all expectations and standards of practice.
• Provide recruitment, hiring, and training of program staff.
• Work with staff to maintain thorough, accurate records of service activities.
• Organize the work of the program and delegate responsibility to staff members, as appropriate.
• Assess the follow-up of Case Managers and/or Support Specialists as they work with program participants to develop and implement an individual case management plan, and/or provide other support to help them achieve their income and housing goals.
• Lead regularly scheduled team meetings to support program operation, including client case conferencing.
• Communicate and collaborate effectively with contract monitors and partners.
• Ensure service integration with Santa Clara County’s CoC, U.S. Department of Veteran Affairs, Homelessness Prevention, and other relevant systems.
• Advocate on behalf of program participants as needed.
• Participate in program design and development, including the upkeep of operations manuals, as needed.
• Attend all job-related meetings, including program staff meetings and agency or system-wide meetings.
• Participate in opportunities for learning and skill maintenance/development, including internal and external training and workshops.
• Maintain professional relations and conduct.
• Utilize supervision appropriately, maintaining open lines of communication, and providing updates on individuals.
• Be available after hours for support during crisis situations, as needed.
• Assist with other duties assigned.

Benefits

• 100% employer-paid medical, dental, and vision coverage
• additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program
• 401(k)-retirement plan with generous matching
• life and disability insurance
• flexible spending accounts
• commuter benefits
• workers’ compensation
• 12 holidays
• sick leave
• PTO starting at 15 days annually, increasing with tenure
• 8 hours of civic engagement leave annually to volunteer

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree