Program Manager, Housing Services (Eastern Region)

The Government of Nova Scotia•Sydney, NS

3d•CA$101,638 - CA$127,554•Onsite

About The Position

Housing Services is hiring two permanent Program Managers: one with responsibility for the Eastern Region and one with responsibility for the Central Region. These roles are part of a changing service environment. Housing Services has moved from a primarily region-based program delivery model to a Provincial Delivery Model, and the work to strengthen, stabilize, and improve that model is ongoing. The Program Managers will play an important role in supporting provincial alignment, consistent service delivery, operational improvement, and staff engagement through this transition. As Program Manager, you will lead a team, support consistent program delivery, and help staff and partners navigate change. You will bring structure, sound judgment, and a strong client-service lens to complex housing programs, financial decisions, policy interpretation, and operational priorities. Reporting to the Director, Housing Services, you will help ensure programs are delivered fairly, consistently, and in keeping with legislation, policy, regulations, and the government’s housing strategy. You will also contribute to program modernization, improved client experience, and practical solutions for housing service delivery. This is a role for a leader who can support people through change, make thoughtful decisions under pressure, and build trust across teams, regions, and partners.

Requirements

Bachelor’s degree in commerce, business administration, public administration, social sciences, community development, planning, or another related discipline.
Several years of progressive experience leading teams, managing programs, and working through complex operational, financial, policy, or service delivery issues.
Sound judgment, strong communication skills, and the ability to make practical, fair, and well-supported decisions.
Experience leading, coaching, mentoring, and supporting staff, including setting direction, managing workloads, supporting performance, resolving issues, and helping teams stay focused through competing priorities and operational pressure.
Experience supporting teams through change, service improvement, operational modernization, or new ways of working while maintaining service quality and consistency.
Experience managing programs, projects, services, or operations where policy, client service, timelines, risk, and accountability matter.
Experience working with budgets, forecasts, financial information, financial statements, or related documentation, with the ability to analyze information, identify risks, and make practical recommendations.
Experience interpreting and applying legislation, policy, procedures, or program requirements, with the ability to make consistent decisions and explain them clearly.
Strong communication and relationship-building skills, including experience working with clients, communities, service providers, municipalities, non-profit organizations, private sector partners, or other levels of government.
Candidates must complete both a Criminal Record Check and a Financial Credit Check.

Nice To Haves

Experience with standardized processes, operational frameworks, governance approaches, or best practices across multiple teams or locations.

Responsibilities

Oversee housing program delivery within a provincial service model, with accountability for assigned regional operations. This includes grants, loans, mortgages, home repair and adaptation programs, waitlist management, prioritization, and decision-making. The role ensures programs are delivered fairly, consistently, and in keeping with legislation, policy, procedures, sound lending practices, and a strong client-service lens.
Lead, coach, and support a team responsible for housing program delivery. This includes setting priorities, managing workloads, supporting performance, mentoring staff, resolving issues, and helping sustain a healthy, inclusive, and accountable workplace. The role also supports staff through ongoing changes to the Provincial Delivery Model by helping teams adapt to new processes, expectations, and ways of working.
Provide oversight for budgets, revenues, expenditures, procurement, forecasting, financial controls, mortgages, loans, and operating agreements with non-profit and cooperative housing providers. This includes agreement compliance, subsidy calculations, financial statement review, project solvency, renewals, collections, subsidy and income reviews, and related risks.
Provide advice on housing programs, policies, procedures, client experience, and service delivery improvements. The role interprets legislation, policy, and program requirements, identifies service gaps and operational risks, and contributes to modernization in areas such as home repair and adaptation, community housing capacity building, homeownership, and other related programs.
Work across teams, regions, departments, and external partners to support consistent provincial approaches to service delivery. This includes building relationships with municipalities, housing providers, contractors, consultants, private lenders, community organizations, and provincial and federal partners. The role may also represent the department on committees and contribute to responses for complex issues, briefings, correspondence, Ministerial requests, and FOIPOP inquiries.

Benefits

Defined Benefit Pension Plan
Health
Dental
Life Insurance
General illness
Short and Long Term Disability
Vacation
Employee and Family Assistance Programs
Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
Countless Career Paths.