Program Manager — Global MDM, Data Quality, and Governance

Vertiv•Westerville, OH

About The Position

The Program Manager — Global MDM, Data Quality, and Governance is a senior individual contributor responsible for leading and driving all programs, projects, and strategic initiatives within the MDM, Data Quality, and Governance organization. This role serves as the operational backbone of the team, owning the end-to-end delivery of the program portfolio including roadmap execution, resource planning, vendor management, financial oversight, and executive reporting. This role combines team coordination with program management leadership — ensuring the team operates with discipline, transparency, and accountability. The Program Manager will lead and drive project managers across multiple concurrent workstreams and domains, manage vendor relationships and contracts, and serve as the primary point of coordination between the MDM organization and enterprise leadership. The successful candidate will bring deep program management expertise, a bias for operational rigor, and the ability to drive outcomes across complex, cross-functional initiatives spanning multiple regions and business functions.

Requirements

Minimum 10 years of experience managing complex programs and projects
Proven track record of leading multi-workstream programs with cross-functional dependencies
Experience managing program portfolios with multiple concurrent projects
Demonstrated ability to lead and drive project managers and coordinate across teams
Experience with vendor management, RFP processes, and contract management
Proven ability to manage program budgets, forecasts, and financial reporting
Experience with executive-level reporting and stakeholder communication
Deep expertise in program governance, risk management, and dependency tracking
Strong proficiency in portfolio planning, roadmap management, and resource allocation
Experience conducting QBRs, monthly operations reviews, and portfolio reviews
Ability to manage ambiguity and drive clarity in complex, evolving environments
Strong financial acumen including budget management, invoice validation, and forecasting
Experience with RFP preparation, vendor evaluation, and contract negotiation
Excellent written and verbal communication skills for executive and technical audiences
Strong facilitation skills for leading reviews, governance meetings, and cross-functional sessions
Ability to influence without direct authority across organizational boundaries
Proven ability to drive accountability and follow-through across teams and vendors
Experience operating in a chief of staff or similar strategic coordination capacity

Nice To Haves

PMP certification (strongly preferred)
PgMP or similar portfolio/program management certification
Master Data Management (MDM) program experience, particularly in customer, supplier, contact, or item domains
Manufacturing industry experience across multiple countries and regions
Experience managing large-scale data or technology transformation programs
Familiarity with data governance and data quality program delivery
Experience working with offshore vendor partners on large-scale initiatives
Proficiency with project management tools (e.g., Microsoft Project, ServiceNow, Jira)

Responsibilities

Help execute the end-to-end roadmap for the MDM, Data Quality, and Governance team across all domains (customer, supplier, contact, item)
Lead and drive project managers on various projects within the portfolio
Manage deliverables, timelines, risks, dependencies, and budgets across multiple concurrent workstreams
Establish and maintain program governance structures, status cadences, and escalation paths
Conduct portfolio-level planning, prioritization, and resource allocation
Track and manage cross-project dependencies and resolve conflicts
Maintain a consolidated view of program health and proactively identify and mitigate risks
Prepare and deliver Quarterly Business Reviews (QBRs) to senior leadership
Lead monthly operations reviews and monthly portfolio reviews
Produce executive-level reporting on program status, risks, financials, and milestones
Serve as the primary communication point between the MDM team and enterprise stakeholders
Tailor communications for diverse audiences — from technical teams to executive leadership
Maintain dashboards and reporting mechanisms for real-time program visibility
Lead RFP preparation, vendor evaluation, and response scoring processes
Manage vendor relationships, performance, and accountability
Oversee contract management including terms, deliverables, and compliance
Validate vendor invoices against deliverables and contractual obligations
Manage contractor extensions, onboarding, and offboarding processes
Drive vendor accountability and escalate issues as needed
Own program budget tracking, forecasting, and variance reporting
Validate invoices and ensure alignment with contracted deliverables and milestones
Manage resource planning and capacity across internal and external teams
Ensure operational discipline in procurement, contracting, and financial processes
Track and report on cost efficiency and value delivery
Drive organizational alignment and ensure the team operates with clarity and purpose
Coordinate cross-functional initiatives and ensure follow-through on leadership decisions
Prepare materials for leadership meetings, town halls, and strategic planning sessions
Identify and drive process improvements to increase team efficiency and effectiveness
Manage action items, decisions, and commitments across the organization
Support hiring and onboarding coordination for new team members