Program Manager - Global CX Operations

Trimble Inc.•Atlanta, GA

8d•$122,500 - $168,400•Hybrid

About The Position

Program Manager – Global CX Operations Are you an experienced Program Manager who thrives in complex and evolving environments, and knows how to bring structure, alignment and progress across diverse stakeholder groups? Do you combine strong execution skills with the ability to navigate organizational dynamics and drive outcomes and best practice adoption at scale? We are looking for a Program Manager to join our Global Customer Experience Operations team to lead the operational management of multiple initiatives across our global Customer Experience organization. This is a role at the heart of our CX transformation, where success depends not only on delivery, but also on stakeholder alignment and change adoption. You will operate in an international organization undergoing significant transformation, where innovation and operational excellence must come together. Reporting to the Director of Global CX Operations, this role sits at the center of that transformation, ensuring that strategy is successfully executed and adopted across the business. Your impact: In this role, you will lead and manage various multi-stream programs in a highly dynamic and international environment. You will be responsible for translating strategy into execution, while managing a complex stakeholder landscape across the CX pillars of customer success, professional services, and support, as well as partner functions such as product, marketing, sales, and finance. A key part of your success will be your ability to drive and proactively manage change. You ensure that initiatives and new processes are not only implemented, but effectively embedded into all functions and internal ways of working. You understand that delivery is only successful when adoption is achieved. You will act as the central point of accountability across multiple workstreams, balancing priorities, managing dependencies and ensuring alignment between global and regional stakeholders. You are comfortable navigating differing interests, challenging assumptions and driving decisions forward. Working closely with the CX Operations team and senior leadership, you will provide clear visibility on progress, risks and outcomes, while proactively managing escalations and removing blockers. You will also contribute to building a more scalable organization by standardizing our operating procedures, and improving how we deliver on our goals globally.

Requirements

You are a strong program leader with a clear affinity for change management and stakeholder navigation in complex environments.
5+ years of specific experience in program or project management in a matrixed, global organization, ideally with a customer experience focus.
Proven experience in driving transformational initiatives whilst ensuring stakeholder buy-in and managing change with empathy.
Demonstrable understanding of customer support, professional services and or customer success motions.
Excellent people management skills, including managing senior and challenging stakeholders.
Ability to navigate organizational complexity and drive alignment to common business goals.
Experience with program governance, risk management and reporting.
Strong organizational and problem-solving capabilities.
Financial and operational awareness (budgeting, resource planning), ideally within a complex business environment.
Proficiency in project management software usage and deployment across teams.
Excellent command of English.

Nice To Haves

Agile or SAFe certification is a plus.

Responsibilities

Lead end-to-end program management of global projects and initiatives for CX Operations and for other CX teams.
Translate strategic initiatives and business needs into structured, executable programs.
Drive stakeholder alignment across all business functions.
Act as the central coordination point across multiple workstreams.
Establish governance structures and progress reporting.
Proactively manage risks, dependencies, resistance and escalations.
Ensure successful adoption of new processes.
Support client-facing teams during implementation and rollout phases.
Build strong relationships with senior stakeholders globally.
Drive continuous improvement and standardization of implementation methodologies.
Provide insights to support scaling, optimization and decision-making.