program manager, Future Operating Model

Starbucks Coffee Company•Seattle, WA

2d•$130,300 - $217,400•Onsite

About The Position

As a program manager – Future Operating Model, you will redefine how Starbucks delivers at scale by advancing the operating model of the coffeehouse, including engine throughput, drive-thru performance. You will lead complex programs to determine fleet-wide issues that can be solved systematically.

Requirements

Bachelor's degree or equivalent experience in Business, Engineering, Operations, Technology, Data Science or related field.
4+ years of progressive experience in innovation, strategy, operations, manufacturing, engineering, retail transformation, or related disciplines.
Experience driving cross-functional partnerships in innovation programs, pilots, or transformation initiatives from concept through implementation.
Experience developing business cases, managing project timelines, and communicating recommendations to senior leaders and cross functional partners.
Strong analytical and problem-solving skills with a focus on performance metrics
Experience in automation, equipment, operations, or process optimization

Nice To Haves

Drive-thru and production systems experience a plus

Responsibilities

Drive drive-thru and engine performance – Lead initiatives focused on OTW, throughput, and peak performance optimization
Advance automation and equipment innovation – Partner with engineering and product teams to develop and scale new capabilities
Deliver operational efficiency at scale – Improve metrics such as IPLH, equipment uptime, and cost through system and process innovation
Lead complex, cross-functional programs – Integrate work across Engineering, Supply Chain, Facilities, and Operations to deliver results
Balance speed, risk, and impact – Drive enterprise decisions and prioritize investments that maximize performance outcomes

Benefits

medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits
short-term and long-term disability
paid parental leave
family expansion reimbursement
paid vacation from date of hire
sick time (accrued at 1 hour for every 25 hours worked)
eight paid holidays
two personal days per year
401(k) retirement plan with employer match
discounted company stock program (S.I.P.)
Starbucks equity program (Bean Stock)
incentivized emergency savings
financial well-being tools
100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
student loan management resources
access to other educational opportunities
backup care
DACA reimbursement