program manager, Future Operating Model

Starbucks • Seattle, WA

3d • Onsite

About The Position

As a program manager – Future Operating Model, you will redefine how Starbucks delivers at scale by advancing the operating model of the coffeehouse, including engine throughput, drive-thru performance. You will lead complex programs to determine fleet-wide issues that can be solved systematically.

Requirements

• Bachelor's degree or equivalent experience in Business, Engineering, Operations, Technology, Data Science or related field.
• 4+ years of progressive experience in innovation, strategy, operations, manufacturing, engineering, retail transformation, or related disciplines.
• Experience driving cross-functional partnerships in innovation programs, pilots, or transformation initiatives from concept through implementation.
• Experience developing business cases, managing project timelines, and communicating recommendations to senior leaders and cross functional partners.
• Strong analytical and problem-solving skills with a focus on performance metrics
• Experience in automation, equipment, operations, or process optimization

Nice To Haves

• Drive-thru and production systems experience a plus

Responsibilities

• Drive drive-thru and engine performance – Lead initiatives focused on OTW, throughput, and peak performance optimization
• Advance automation and equipment innovation – Partner with engineering and product teams to develop and scale new capabilities
• Deliver operational efficiency at scale – Improve metrics such as IPLH, equipment uptime, and cost through system and process innovation
• Lead complex, cross-functional programs – Integrate work across Engineering, Supply Chain, Facilities, and Operations to deliver results
• Balance speed, risk, and impact – Drive enterprise decisions and prioritize investments that maximize performance outcomes

Benefits

• medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits
• short-term and long-term disability
• paid parental leave
• family expansion reimbursement
• paid vacation from date of hire
• sick time (accrued at 1 hour for every 25 hours worked)
• eight paid holidays
• two personal days per year
• 401(k) retirement plan with employer match
• discounted company stock program (S.I.P.)
• Starbucks equity program (Bean Stock)
• incentivized emergency savings
• financial well-being tools
• 100%25 upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
• student loan management resources
• access to other educational opportunities
• backup care
• DACA reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level