Program Manager - FOIA Support Services

Hunatek•Washington, DC

2h•$125,000 - $140,000•Onsite

About The Position

The Program Manager - FOIA Support Services will serve as the primary contractor point of contact for the COR and Federal FOIA staff. This role involves overseeing the intake, assignment, and tracking of incoming FOIA requests, ensuring proper entry and maintenance in FOIAXpress. The manager will monitor acknowledgment letters, fee determinations, and fee waiver determinations, and ensure administrative case files are complete and accurately maintained. Additionally, the role includes directing and monitoring records searches, coordinating with FOIA Points of Contact (POCs) and records custodians, and ensuring search documentation is complete and legally sufficient. The Program Manager will also review records for responsiveness and releasability, identify information subject to FOIA exemptions and Privacy Act protections, review and validate redactions, and assist with the preparation of agency response letters and release packages. This position requires coordination with program offices, legal counsel, and Federal FOIA officials, and flagging potentially sensitive information for Government review. Support for litigation-sensitive FOIA matters, preparation of Vaughn indices, legal and regulatory research, and coordination with attorneys and legal stakeholders are also key responsibilities. The role involves implementing contractor quality control procedures, reviewing work products for compliance, and monitoring performance against the contract's accuracy requirement. Coordination of weekly and monthly reports, as well as custom reports for NPS leadership, is expected. The Program Manager will also provide mentoring and guidance to contractor personnel, assist in developing FOIA training materials, and recommend workflow improvements and process efficiencies to promote consistent application of FOIA laws, regulations, and agency policies.

Requirements

Minimum three (3) years of full-time experience supporting federal FOIA operations or substantially similar FOIA-related functions.
Demonstrated experience performing work of similar size, scope, and complexity.
Demonstrated experience supporting the processing, tracking, coordination, review, administration, and management of FOIA requests in a federal or comparable environment.
Proficiency using Microsoft Office Suite, Adobe Acrobat, and electronic FOIA processing systems.
Demonstrated written and oral communication skills.
Ability to successfully obtain and maintain required background investigation and credentialing requirements.

Nice To Haves

Five (5)+ years of federal FOIA experience.
Experience leading or supervising FOIA teams.
Experience supporting Cabinet-level agencies or large decentralized organizations.
Experience using FOIAXpress or comparable FOIA case management systems.
Experience processing complex, expedited, high-volume, or litigation-sensitive FOIA requests.
Experience preparing or reviewing Vaughn indices.
Experience conducting FOIA legal research and applying FOIA exemptions and Privacy Act provisions.
Experience developing quality control procedures and performance metrics.
Experience preparing executive-level reports, dashboards, and performance briefings.
Section 508 compliance experience.
Advanced FOIA training, certification, or professional development coursework.

Responsibilities

Serve as the primary contractor point of contact for the COR and Federal FOIA staff.
Receive, prioritize, assign, and track workload assignments across contractor personnel.
Coordinate staffing coverage and workload balancing to ensure uninterrupted support.
Monitor contract performance and identify workload trends, risks, and resource constraints.
Facilitate communication between contractor personnel, Federal FOIA staff, legal counsel, program offices, and records custodians.
Participate in post-award conferences, progress meetings, and performance reviews.
Oversee intake, assignment, and tracking of incoming FOIA requests.
Ensure requests are properly entered and maintained in FOIAXpress.
Monitor acknowledgment letters, fee determinations, expedited processing requests, and fee waiver determinations.
Ensure administrative case files are complete and accurately maintained.
Direct and monitor records searches conducted across NPS regions, offices, and park units.
Coordinate with FOIA Points of Contact (POCs) and records custodians.
Ensure search documentation is complete and legally sufficient.
Monitor search timeliness and follow up on overdue responses.
Review records for responsiveness and releasability.
Identify information subject to FOIA exemptions and Privacy Act protections.
Review and validate redactions for legal sufficiency.
Assist with preparation of agency response letters and release packages.
Coordinate review activities involving program offices, legal counsel, and Federal FOIA officials.
Flag potentially deliberative, pre-decisional, privileged, or White House equities for Government review.
Assist with litigation-sensitive FOIA matters.
Support preparation of Vaughn indices.
Conduct legal and regulatory research relating to FOIA and Privacy Act requirements.
Coordinate with attorneys and legal stakeholders regarding FOIA case processing.
Implement contractor quality control procedures.
Review work products for completeness, consistency, and compliance.
Monitor performance against the contract's 95% accuracy requirement.
Coordinate preparation of Weekly FOIA Leadership Tracking Reports.
Coordinate preparation of Monthly FOIA Data Quality Audit Reports.
Coordinate preparation of custom reports requested by NPS leadership.
Provide mentoring and guidance to contractor personnel.
Assist in development of FOIA training materials.
Recommend workflow improvements, process efficiencies, and quality enhancement measures.
Promote consistent application of FOIA laws, regulations, and agency policies.