Program Manager Field Customer Excellence
About The Position
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage. If you like getting out and about, you’ll love being part of our Field Engineering team. We travel to companies and manufacturing facilities all over the world to carry out risk-based inspections and ensure the integrity of existing certifications — we perform over 3,000 site visits every single day. It could be testing the fire doors at a school, checking a fire truck or even inspecting the New Year’s Eve ball in Times Square. Every day’s different and there’s always a new challenge to face. If you love an adventure, join our team and take your career to new and exciting places.
Requirements
- Global Field & Customer Excellence programs experience
- Experience managing complex, cross-functional initiatives and workstreams
- Experience developing and implementing programs, communications, and initiatives
- Experience establishing and maintaining program governance
- Experience monitoring program performance using data-driven insights and analytics
- Experience identifying, assessing, and mitigating program risks and issues
- Experience supporting employee engagement initiatives
- Experience leading change management activities
- Experience developing and maintaining strong relationships with internal stakeholders and external customers
- Experience preparing and delivering leadership-level communications, presentations, dashboards, and reports
- Knowledge of Underwriters Laboratories Code of Conduct
- Adherence to all physical and digital security practices
Responsibilities
- Lead the planning, implementation, and continuous improvement of global Field & Customer Excellence programs that enhance customer centricity, employee engagement, and business performance.
- Manage complex, cross-functional initiatives and workstreams, ensuring alignment with organizational priorities and evolving business needs.
- Collaborate with various UL Solutions teams to develop and implement programs, communications, and initiatives that improve customer and employee experiences.
- Establish and maintain program governance, including project plans, milestones, success metrics, risk management strategies, and stakeholder communications.
- Monitor program performance using data-driven insights and analytics, providing recommendations and actionable feedback to leadership.
- Identify, assess, and mitigate program risks and issues while ensuring timely execution and achievement of program objectives.
- Support employee engagement initiatives, including recognition programs, training, communications, professional development, and networking opportunities that foster a connected and high-performing Field Engineering community.
- Lead change management activities that support organizational initiatives, Ways of Working programs, and adoption of new processes, tools, and technologies.
- Develop and maintain strong relationships with internal stakeholders and external customers to strengthen collaboration, engagement, and customer-focused outcomes.
- Prepare and deliver leadership-level communications, presentations, dashboards, and reports to communicate program status, results, key insights, and recommendations.
- Read and follow the Underwriters Laboratories Code of Conduct and adhere to all physical and digital security practices.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
