Program Manager, Extended Health Team

Calgary Foothills Primary Care Network • Calgary, AB

13h • Onsite

About The Position

Calgary Foothills Primary Care Network (PCN) is a group of family physicians, nurse practitioners and health care professionals in northwest Calgary and Cochrane collaborating with various external stakeholders to deliver the best possible primary care. The PCN has established a team environment where individuals are encouraged to take initiative, be creative and contribute to ongoing decision-making.

The PCN’s Extended Health Team (EHT) is comprised of registered nurses, clinical pharmacists, kinesiologist, occupational therapists, physical therapists, social workers, family physicians, nurse practitioners and mental health consultants. The team helps patients with complex chronic health conditions who struggle with psychosocial factors to self-manage chronic conditions, set achievable goals and access additional resources and support. Group and individual appointments or home visits are tailored to the patient’s needs.

The Extended Health Team Program Manager reports to the Director, Network Services and collaborates with the PCN’s medical leads, family physicians, nurse practitioners, clinic staff and external stakeholders. The Program Manager is responsible for operational leadership, development and evaluation of service delivery and plays an integral role in ensuring Calgary Foothills PCN delivers high quality and innovative programs.

Requirements

• Strong leadership in building and maintaining high functioning healthcare teams
• Committed to collaborative care
• Visionary thinker
• Excellent communication skills
• Proven ability to work with individuals of various levels of experience and diverse professional backgrounds
• Experience in program design, execution and evaluation
• Ability to execute new programs/projects
• Excellent organization skills
• Ability to work well in a team setting and influence others
• Ability to thrive in a dynamic, evolving environment
• Proficiency in Microsoft office
• Experience with project and change management
• Knowledge of PCN objectives, patient’s medical home and primary care in Alberta
• Bachelor’s degree in health care field
• Active professional license (such as Occupational Therapist, Registered Dietitian, Registered Nurse, Pharmacist) preferred
• Minimum two years previous management or leadership experience
• Experience in primary care preferred
• Minimum five years of health care-related experience
• Completion of a satisfactory criminal record check and/or Vulnerable Sector Search.

Responsibilities

• Participate in business, vision and strategic planning, ensuring alignment with the organization aims of improving health outcomes and patient experience in an integrated system of primary health care
• Manage the daily operations of the clinic including recruitment, payroll, orientation, scheduling, billing, program evaluation metrics, professional development and shadowing, electronic medical records, privacy, workplace health and safety, recognition and performance management
• Lead the development, coordination, implementation and evaluation of innovative programs and services, in close collaboration with the program medical lead or physician champion
• Establish action plans to support achievement of strategic priorities, including objectives and measures
• Ensure high quality program service delivery through monitoring, evaluation measures and quality improvement initiatives
• Promote new program service delivery successes, learnings and opportunities with internal and external partners
• Liaise with internal stakeholders and external partners (Alberta Health Services, other PCNs, community stakeholders) to maintain relationships, support innovative partnerships, coordination of care and program alignment
• Ensure accurate and appropriate financial management and adherence to allocated budget

What This Job Offers

• Job Type: Full-time
• Career Level: Manager