Program Manager - Exam Management - Vice President

JPMorgan Chase & Co.•Jacksonville, FL

About The Position

Step into a pivotal Program Manager role at JPMorganChase, where your expertise in exam management will shape the future of our operations. You’ll have the opportunity to grow your career while making a significant impact on our business. Join a team that values innovation, collaboration, and continuous improvement. We support your career growth and offer opportunities to develop your skills in a dynamic environment. Be part of a team that is committed to excellence and making a difference. As a VP Program Manager within Home Lending, you will manage and coordinate investor and agency exams, including those from federal government agencies, GSEs, private investors, master servicers, and mortgage insurance companies. You will partner closely with Control Managers, Operating Division contacts, Legal, and senior leaders to deliver well-governed exam execution, response management, and remediation outcomes. This role offers the opportunity to drive process improvements and support a culture of compliance and operational excellence. You will help shape the future of exam management at JPMorganChase. As part of our team, you will contribute to a collaborative and innovative work environment. You will join a high-performing team that values diverse perspectives and fosters a culture of inclusion. Your work will directly impact the effectiveness of our exam management processes and support our commitment to regulatory excellence. You will have the opportunity to collaborate with stakeholders across the organization and develop your leadership skills.

Requirements

Ability to partner with stakeholders on projects.
Strong written and oral executive-level communication skills.
Minimum 8 years of experience in Mortgage Operations, Operational Risk, or Audit.
Minimum 5 years of management experience.
Strong attention to detail and ability to manage multiple deliverables in parallel.
Familiarity with investor, federal, and state regulatory requirements.
Experience driving root cause analysis, gap assessment, and process improvement in an exam/remediation context.
Experience partnering with Legal, Controls, and senior Operating Division leadership in a regulated environment.
In-depth knowledge of Microsoft SharePoint.

Nice To Haves

MBA or Bachelor’s degree with professional certification.
Experience in a large financial institution.
Demonstrated ability to lead cross-functional teams.
Experience with process automation tools.
Advanced data analysis skills.

Responsibilities

Partner with Exam and Control Managers to review engagement letter details and confirm exam scope and focus areas.
Identify and validate remediation status for prior findings within the current exam scope.
Lead meetings with Operating Divisions to confirm status, evidence, and readiness related to prior issue remediation.
Inform senior Operating Division leadership of open Action Plans and drive escalation to closure.
Coordinate pre-exam preparation meetings to ensure understanding of completed remediation and current exam focus.
Participate in ongoing exam meetings and discussions of findings.
Lead issue-focused working sessions to clarify potential findings with stakeholders and examiners.
Identify opportunities to resolve or remediate items during the exam period.
Participate in exam exit meetings to confirm findings and align on remediation expectations.
Provide regular status updates to Exam and Control Managers on key developments, risks, and escalations.
Manage department projects to improve exam management and controls efficiency.