Program Manager - ERP Implementation (FTC 12 Months)

WildBrain • Toronto, ON

19h • CA$130,000 - CA$150,000 • Hybrid

About The Position

WildBrain is seeking a Program Manager to lead the implementation of Microsoft Dynamics 365 Business Central, a multi-year, multi-wave project to replace the legacy ERP system. This role will be responsible for coordinating the Business Central implementation across WildBrain Business Units, acting as the day-to-day counterpart to the systems implementation partner. The Program Manager will ensure the partner adheres to scope, schedule, quality, and cost commitments, while also managing WildBrain-side resource assignments, budgeting, and coordinating with internal project teams including Finance, Legal, Data, Network, and Product throughout all project phases. This is a hands-on role requiring oversight of all ERP program management aspects, including planning, forecasting, budgeting, resourcing, scheduling, meeting facilitation, risk analysis, reporting, and steering committee updates.

Requirements

• Strong project or program management experience leading enterprise ERP implementations or complex technology-enabled transformation programs.
• Demonstrable, hands-on experience as the client-side program or project lead on at least one enterprise ERP implementation of multi-legal entity and multi-currency scale, multi-jurisdiction complexity.
• Proven track record of multi-phase rollout delivery in production, including cutover and hypercare.
• Strong Systems Integrator and vendor management skills.
• Strong finance domain literacy – conversant in General Ledger, AP, AR, intercompany, consolidation, multi-currency mechanics, and procure-to-pay.
• Strong data migration project oversight experience.
• Comfortable operating in a landscape with multiple parallel workstreams and project teams across Finance, Network, IT, integration, data warehouse, planning tools, and AI enablement.
• Strong executive communication skills.
• Strong written discipline.
• PMP, PRINCE2, MSP, or equivalent project management certification.
• Comfortable operating in a contract role inside a long-duration program with clear delivery milestones.

Nice To Haves

• Direct Microsoft Dynamics 365 Business Central project management experience (versus adjacent cloud ERP platforms).
• Media, entertainment, content licensing, royalties, or IP-driven industry background.
• Experience with Binary Stream Multi-Entity Management or comparable multi-entity ISVs alongside Business Central.
• Experience operating in an integrated landscape.
• IFRS-aligned consolidation reporting experience.
• Experience managing the transition from hypercare into a multi-year managed services arrangement, including SLA framework and steady-state operating model handover.

Responsibilities

• Act as the client-side accountable program owner for the Business Central implementation.
• Hold the Systems Integrator accountable to the scope, schedule, quality, and cost commitments made in their proposal, while managing scope, change requests, and any disputes.
• Own the integrated program plan and schedule, including vendor and internal commitments.
• Run program governance, including status reports (budget and progress), regular Steering Committee meetings, and design sessions to ensure decisions are made, documented, and locked.
• Orchestrate WildBrain-side resources contributing to the ERP program, including Business Central Functional Leads/Finance SMEs across regions, Network, Integration, Product, Data, Legal, and Product as needed throughout the project.
• Drive phase-based delivery, planning, executing, and closing each phase while managing known program constraints like Q4 close and year-end audit blackout, Television wind-down, Peanuts divestiture, and statutory timing in jurisdictions where entities operate.
• Drive the data migration project workstream, including sequencing of cleansing, mock cutovers, reconciliation gates, and finance/audit sign-off, against the agreed historical migration scope.
• Steward design authority discipline, ensuring functional design decisions are made on time, documented, and do not drift; ensure Systems Integrator recommendations are evaluated against business needs rather than rubber-stamped.
• Define change management activities with project teams and engage IT, Communications, and Talent as required, recognizing user adoption as the single highest risk to the program.
• Coordinate with parallel program workstream dependencies, including IT updates, systems integrations, BigQuery downstream pipelines, and AI/Copilot initiatives.
• Drive hypercare planning and exit per phase, leading the transition from hypercare into the three-year managed services arrangement.
• Manage knowledge transfer from the Systems Integrator into WildBrain’s steady-state operating team by including operations team members throughout the project, ensuring documentation is provided by the Systems Implementation Partner and handovers/support agreements are defined.

Benefits

• Paid time off
• Retirement savings with company matching
• Comprehensive health and dental coverage, with shared premium costs from day one.
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed