Program Manager, Environmental National Accounts

Reworld Waste

1d•Remote

About The Position

The Program Manager will play a critical role in supporting the Environmental National Accounts team, managing both the day-to-day transactional needs of our national broker portfolio and the internal processes required to enable growth. This role emphasizes customer service, systems management, and cross-functional collaboration, while also contributing to reporting, analytics, and sales execution. By ensuring waste profiles, approvals, and account activity flow seamlessly, the Program Manager enables senior team members to focus on strategic growth while safeguarding customer satisfaction and operational efficiency.

Requirements

Bachelor’s degree strongly preferred, or equivalent relevant experience.
3+ years of customer service, account management, or program coordination experience, ideally in environmental services, logistics, or B2B.
Proficiency in Salesforce (or other CRM platforms), Microsoft Excel, and PowerPoint; experience with data reporting tools a plus.
Strong organizational skills with attention to detail and ability to manage multiple priorities.
Excellent communication and interpersonal skills, with the ability to build trust across a range of stakeholders.
Analytical mindset with comfort in pulling, interpreting, and presenting data.
Ability to travel up to 25%.
All Reworld positions require a candidate's ability to perform the duties and responsibilities of the role while upholding Reworld's Values, including (but not limited to) contributing to a safe and inclusive workplace, delivering results through trust, and building breakthrough capabilities.

Responsibilities

Act as a primary liaison for National Broker accounts, ensuring timely, high-quality service and responsiveness.
Manage the transactional aspects of the business — profiles, approvals, scheduling coordination — to maintain strong customer relationships.
Support pricing and proposal workflows, ensuring accuracy and alignment with internal stakeholders.
Participate in customer calls, QBRs, and meetings to provide account-level updates and ensure issues are addressed.
Maintain accurate Salesforce records and dashboards for visibility into account activity and performance.
Track approvals and profiling status across accounts; partner with technical and compliance teams to expedite timelines.
Develop and maintain trackers and SOPs that improve internal workflows and customer service efficiency.
Support contract renewals, extensions, and price adjustments in collaboration with Sales and Finance.
Generate internal dashboards and customer-facing reports (monthly, quarterly, annual) on service levels, volumes, and spend.
Monitor KPIs including account activity, retention risks, and expansion opportunities; escalate insights to leadership.
Assist in developing business reviews and presentations for executive stakeholders and key customers.
Partner with regional operations, compliance, and commercial teams to resolve customer issues and execute programs.
Coordinate with Finance, Legal, and Supply Chain as needed to support contract execution and customer onboarding.
Facilitate communication across internal stakeholders to ensure seamless account delivery.