Program Manager, Enterprise Technology

Asana•Vancouver, BC

22h•Hybrid

About The Position

The Enterprise Technology team at Asana is responsible for delivering great user experiences through secure and scalable business technology and enabling processes, data, and analytics that power the business and help Asana achieve its mission. We partner with functional leadership to drive transformations that result in growing our business, organizational effectiveness and efficiencies. We’re looking for an Enterprise Technology Program Manager (PM) to drive impactful projects across our diverse portfolio. Our PMs are responsible for managing the full lifecycle of projects and programs — from project kick-off and planning to execution and closure. They foster open collaboration by working with cross-functional project team members to help drive design, and improve processes and tools. They are comfortable working with both technical and non-technical disciplines to ensure that project inputs and requirements are transformed into impactful results. They identify, manage, and mitigate risks, and create repeatable project management processes, providing the leverage to scale our business. This role is based in our Vancouver office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.

Requirements

8+ years in senior project/program management roles with proven experience in leading complex projects for GTM, Finance, Sales, Marketing, and/or enterprise data business functions
Solid understanding of GTM systems:Salesforce CRM, CPQ, Netsuite, Marketo, Segment CDP, Support chatbot and how they support business operations
Balance a program workload and staffing according to project/program and organizational priorities and goals
Have a solid understanding of the SaaS business model and specifically how a customer success, sales, marketing, and finance org functions. Deep understanding of E2E customer lifecycle from discovery, trial, purchase, adopt, and renew.
Experience with CRM platforms, peripheral apps that integrate to it and how these support business processes, as well as customer success and sales applications
Deep experience in driving projects in an agile/scrum, waterfall or hybrid environment.
Demonstrated experience in all phases of both the Software Development Life Cycle (SDLC) and non-technology project lifecycle, including identification of business problems, development of business cases and project plans, and project management and closeout.
You build strong relationships and trust with stakeholders, keeping them and their teams engaged
Ability to manage a complex web of key partnerships across internal organization teams and other GTM and Finance orgs within Asana.
Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.

Responsibilities

Improve the cohesiveness between Enterprise Technology and our stakeholders by evolving our methodologies, execution model, communications and utilization of agentic resources
Organize the overall project team and establish clear roles and responsibilities at the beginning of each project; hold the project team accountable for the deliverables.
Proactively detect misalignment and risk; gain consensus on appropriate actions to mitigate negative impact.
Ensure creation, prioritization and update of the GTM project roadmap and sequence roadmap work to maximize velocity.