Program Manager - Enterprise Programs 2

BrightClaim • New York, NY

3d • Hybrid

About The Position

Genpact is seeking a Program Manager - Enterprise Programs to lead the systematic rollout of growth initiatives across the P155 account portfolio. This is a delivery-heavy, tech-first PM role where you will operationalize commercial and growth programs at scale, drive adoption across 150+ accounts, and turn strategy into tracked, measurable execution with single-threaded accountability. Genpact is an agentic and advanced technology solutions company that leverages process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Requirements

• 8+ years in program/project management running complex, multi-stakeholder programs at enterprise scale.
• Demonstrated track record rolling out initiatives across large account/business-unit portfolios.
• Strong technical fluency — comfortable specifying, evaluating, and deploying tooling and automation; fluent with AI-led workflow enablement.
• Strong data analytics capability — can build and interpret dashboards, model adoption/gap analysis, and drive decisions from data (Excel/BI tools essential; SQL/Python a plus).
• Proven stakeholder management up to CXO level; able to influence without authority.
• PMP / Agile / equivalent certification preferred.

Nice To Haves

• Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics
• APMP-Practitioner Certification - Association for Proposal Management Professionals (APMP)
• ITIL Foundation Certificate in IT Service Management - Axelos
• PRINCE2 Foundation - Trilex
• PRINCE2 Practitioner - PeopleCraft
• SAFe Agilist - Scaled Agile, Inc.

Responsibilities

• Drive end-to-end rollout of P155 growth initiatives across 150+ accounts — from design intake through pilot, scale, and steady-state adoption.
• Build and run the program governance layer: milestone tracking, RAID logs, adoption dashboards, and exception-based escalation to leadership.
• Translate growth strategy into structured execution plans with clear owners, cadences, and success metrics per account/segment.
• Instrument every initiative with data — define KPIs, build tracking, surface adoption gaps, and report verdict-first status to senior leadership.
• Coordinate across LCPs, GRMs, Unit Heads, sales enablement to remove blockers and enforce cadence compliance.
• Stand up scalable, lightweight tooling (trackers, automation, AI-assisted workflows) over heavy process — bias toward minimum viable rollout.
• Manage interdependencies across concurrent initiatives, sequencing rollouts to avoid account-team overload.
• Run weekly operating rhythm: pipeline of initiatives, at-risk accounts, and next-action plans.

Benefits

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

What This Job Offers

• Job Type: Full-time
• Career Level: Senior