Program Manager, EDC

Santa Clara University • Santa Clara, CA

3d • Hybrid

About The Position

The primary purpose of this position is to provide leadership and management for the Leavey Executive Centers (LEC) programming related to partnered and customized projects. Specifically, this person is the program execution and client manager for these programs and works with all related stakeholders to produce world-class programs that drive scale for the LEC portfolio. This position will report to the Sr. Associate Director of the Leavey Executive Center and is a full time position.

Requirements

• Requires strong relationship-building skills in a diverse environment, with a customer-focused, professional approach.
• Demonstrates excellent communication, organization, and multitasking abilities, along with proficiency in Microsoft Office and digital tools.
• Handles confidential and detail-oriented work effectively while managing priorities in a fast-paced setting.
• Bachelor’s degree or equivalent experience required.

Responsibilities

• Drive the development and execution of customized and partner programs, aligning offerings with client needs and organizational growth objectives
• Identify opportunities to expand existing client relationships and contribute to new business development through proactive engagement and solution-oriented thinking
• Develop and deliver compelling program communications that support client engagement, program visibility, and overall brand positioning
• Maintain and actively leverage CRM/database of client contacts, program leads, and participants to support pipeline development and relationship management
• Manage contracting processes, ensuring alignment with client expectations and organizational standards
• Serve as a primary point of contact for clients, fostering strong relationships and ensuring a high level of satisfaction and repeat business
• Coordinate and manage faculty and speakers, ensuring content delivery aligns with client objectives and enhances program value
• Continuously assess and refine program offerings based on client feedback, market trends, and performance metrics to drive growth and innovation
• Develop, document, and optimize processes that support scalable program development and delivery
• Collaborate cross-functionally to support marketing initiatives, including web presence and program promotion, to attract and retain clients
• Track, analyze, and report on program performance, client satisfaction, and business outcomes to inform strategic decision-making
• Contribute to team planning and strategic discussions, bringing a market- and client-oriented perspective to program development and service offerings
• Take on additional projects and responsibilities that support revenue growth, client success, and organizational priorities

Benefits

• comprehensive benefits package for benefit eligible employees with programs and resources designed to promote and sustain personal health care, well-being, and the financial objectives of our employees and families.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level