Program Manager, E-Commerce

Amazon.com, Inc.•Austin, TX

54d

About The Position

We are looking for a Program Manager to join the E-Commerce Business Team. E-Commerce Program Managers owns key programs and projects to drive critical business inputs to Whole Foods Market and Amazon Fresh's e-commerce channels such as channel strategy, selection, catalog, inventory, pricing, capacity, and fulfillment. Program Managers lead program definition and execution of key E-Commerce workstreams in partnership with merchandising, marketing, operations, finance and technology. Owns key programs and projects to drive critical business inputs to Whole Foods Market's e-commerce channels with emphasis on the topology and deployment of emerging programs. Drives programmatic improvements and best-in-class customer experience. Leads program definition and execution in partnership with merchandising, marketing, operations, supply chain finance and technology. Monitors the online grocery industry, providing thought leadership and innovation to drive the evolution of grocery ecommerce at Whole Foods Market and Amazon.

Requirements

3+ years of program or project management experience
3+ years of defining and implementing process improvement initiatives using data and metrics experience
Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Experience using data and metrics to determine and drive improvements
Experience working cross functionally with tech and non-tech teams
Understanding of Ecommerce strategy, planning, and execution.
Good quantitative and financial analysis skills.
Good analytical skills.
Excellent communication skills, including written, verbal, and listening.
Presents information and responds to questions with guidance, one-on-one, and with internal and external customers.
Tailors communication approach to specific situations and audiences.
Ability to leverage, influence, navigate, and build partnerships across business teams.
Impacts the quality of own work and that of the team.
Ability to build and nurture relationships with cross-functional Team Members.
Understands standard project management methodologies and requirements.
Ability to plan, estimate, organize, and monitor projects.
Ability to keep projects on track financially, creatively, and in accordance with stakeholder deadlines.
Understands company, business unit, and/or project strategy, goals, and objectives.
Able to identify alignment / misalignment of team / program goals with larger organizational strategy, goals, and objectives.
Understands the WFM product mix, supply base, and retail operations.

Nice To Haves

3+ years of driving end to end delivery, and communicating results to senior leadership experience
3+ years of driving process improvements experience
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules

Responsibilities

Executes assigned E-commerce programs and projects
Identifies and recommends optimizations for program execution based on competitive analysis, customer insights, customer feedback, and assessment of business results.
Develops program-specific tactics and goals to achieve business and customer engagement objectives.
Leads execution of programs, including: o Managing timelines o Managing budgets o Program status communication
Ensures / develops weekly, monthly, and quarterly reporting for Ecommerce programs.
Identifies reporting requirements and ensures access to program-related data
Partners with marketing analytics to assess metrics / dashboard and identify key performance insights.
Maintains awareness of Ecommerce trends, developments, and best practices.
Provides coaching and mentoring for new TMs.
Serves as a resource on WFM capabilities and captainships.
Informally shares appreciation and feedback to improve the performance of others.