Program Manager, Disaster Services

American Red Cross • San Antonio, TX

5d • Hybrid

About The Position

Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. Where Your Career is a Force for Good!

Requirements

• Bachelor's degree required.
• Minimum 5 years of related experience with building, mobilizing, leading and developing volunteer teams to execute a social services program or service, or equivalent combination of education and related experience required.
• Excellent interpersonal, verbal and written communication skills.
• Demonstrated ability to coach/mentor to accomplish work through team leaders.
• Develop project plans & budgets.
• Demonstrate in-depth knowledge of program or service, ability to create presentations and training modules, and strategies to achieve organizational goals.
• Demonstrated analytical and decision-making skills to interpret program trends, results, formulate recommendations, and develop creative processes for continuous program or service improvements.
• Proven track record of collaboration with diverse groups and individuals, managing multiple priorities, facilitation, problem solving, marketing, leadership, and partnership management.
• Additionally, this position requires ability for planning, public speaking, project management and process improvement.
• Individual must be customer oriented, organized, and able to operate with an orientation toward solutions with an external focus, and team orientation.
• Intermediate level proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook.
• Familiarity with federal, state, and local employment laws.
• Must be able to perform all assigned responsibilities under “grey sky” requirements.
• Ability to work in a matrixed environment and on a team.
• Travel may be required.
• Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).

Nice To Haves

• Proven track record of collaboration with diverse groups and individuals, managing multiple priorities, facilitation, problem solving, marketing, leadership, and partnership management.
• Additionally, this position requires ability for planning, public speaking, project management and process improvement.
• Individual must be customer oriented, organized, and able to operate with an orientation toward solutions with an external focus, and team orientation.
• Intermediate level proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook.
• Familiarity with federal, state, and local employment laws.
• Must be able to perform all assigned responsibilities under “grey sky” requirements.
• Ability to work in a matrixed environment and on a team.

Responsibilities

• Provide functional expertise to Leadership at a regional level or take full cycle responsibility to provide service delivery programs within a defined geography.
• Through a trained and engaged volunteer workforce, support local communities by providing services to include but are not limited to: response to recurrent local disasters (house fires, floods, etc.), capacity building for mass care service delivery, participation in the Home Fire Campaign, and direct assistance and recovery services to those impacted by disasters.
• Develop, guide, lead, and support team of trained volunteers, as well as implement and develop initiatives to increase Red Cross visibility through program/service delivery of disaster preparedness, response, and recovery programs.
• Act as a program or service subject matter expert (SME) to staff, management, volunteers and external partners.
• Provide support, development and/or leadership guidance to all volunteers.
• Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations.
• Through a team of volunteers, implement the Disaster Cycle Services program in assigned territory in alignment with established metrics.
• Partner with leadership and employees across the Red Cross to ensure the most collaborative, impactful, and effective delivery of services.
• Identify and develop volunteer leaders who can act in facilitative leader roles across the disaster cycle, coordinate internally and partner to align with government, and work to enable the entire community to participate in all phases of the disaster cycle by providing direct services and being a facilitative leader.
• Support and develop a volunteer team responsible for the implementation of disaster preparedness, response, and recovery programs in the local area.
• Ensure the development of leadership volunteers in each of the program support functional areas of the disaster cycle to meet the needs of the territory, region, state and division.
• May hire, train, coach, counsel, and evaluate performance of volunteer leaders and volunteers.
• Manage volunteer recruitment and leadership identification.
• Lead and support ongoing volunteer recognition and engagement opportunities.
• Serve in planning capacity in anticipation of larger response and recovery scenarios to include divisional coordination, multi-agency planning, and participation in local/regional/national deployment opportunities.
• Lead and/or assist with the implementation of training efforts, community preparedness opportunities, and the support to other American Red Cross stakeholders.
• Represent Disaster Cycle Services team and be prepared to mobilize a volunteer workforce in support of disaster events across the country.
• Assist in the mobilization and support of local resources (volunteers, equipment, and supplies), as well as potential deployment themselves to serve in a leadership capacity on a relief operation outside of their area of responsibility.
• Ensure American Red Cross services are available to diverse communities.
• Recruit and engage diverse workforce that represents the communities we are serving.
• Implement the Disaster Cycle Services structure and develop the team that mobilizes the local community to prepare for, respond to and recover from emergencies, meeting the needs and expectations of clients and stakeholders.
• Develop human and material resources (volunteers, partners, community agencies, shelter and vendor agreements etc.) to ensure the full cycle of disaster services is delivered.
• Provide oversight and support to local responses through the deployment of volunteer leaders and volunteers on a daily basis in a rapid and accessible manner.
• If volunteer leadership is unavailable, may serve during times of disaster as the operational leadership.
• Collaborate in local planning, exercises and training, including exercises called by local partners Volunteer Organizations Active in Disaster, Emergency Management Agencies and Local Emergency Planning Committees (VOADs, EMAs and LEPCs).
• Manage relationships with fire department leadership on home fires as a responsive deliverable.

Benefits

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level