Program Manager - Digital Trust Hub

Allegheny Intermediate Unit•Homestead, PA

3d•Hybrid

About The Position

The Program Manager - Digital Trust Hub will lead the overall coordination and daily operations of the Digital Trust Hub, ensuring consistent, high-quality service delivery across its five pillars: Data Privacy, Cybersecurity, Vendor Assessment, Data Governance, and Advocacy. This role involves serving as the primary point of contact for member districts, managing onboarding, communications, and ongoing support. The Program Manager will also develop and maintain the annual program calendar, coordinate core member services, and lead the development of internal professional learning programs. Additionally, the role focuses on growing membership, identifying new services, building stakeholder relationships, and representing the Digital Trust Hub at various events.

Requirements

Bachelor’s degree in Information Technology, Education Technology, Cybersecurity, Public Administration, or a related field, required.
Minimum of 3 years of experience in educational technology, data privacy, cybersecurity, or program coordination within a K–12 or intermediate unit environment.
Working knowledge of student data privacy regulations (FERPA, COPPA) and cybersecurity fundamentals.
Strong communication and presentation skills with the ability to translate technical concepts for non-technical audiences.
Ability to build and maintain positive relationships with diverse stakeholders including district administrators, technology directors, and vendors.
Strong organizational skills with the ability to manage multiple concurrent projects and priorities.
Proficiency with productivity tools (Microsoft 365, Google Workspace) and familiarity with educational technology platforms.
Current Act 114, Act 34, Act 151 and NSOR Clearances required prior to an offer (Must be dated within 1 year of hire date).
School Personnel Health Record (Form H511.340) must be completed and received by Human Resources prior to hire date.
Valid driver's license.

Nice To Haves

Master’s degree in a related field, preferred.
Demonstrated experience managing or coordinating multi-district programs, partnerships, or shared services, preferred.
Experience with edtech vendor assessment processes and application vetting frameworks, preferred.
Familiarity with 1EdTech standard & Trusted Applications Manager System (TAMS), preferred.
Knowledge of DNS security, email authentication protocols (DMARC, SPF, DKIM), and cybersecurity frameworks (NIST, CIS Controls), preferred.
Experience with grant writing or program funding development, preferred.
Proficiency with CRM tools (Salesforce, preferred).
Involvement in professional organizations such as CoSN, PAECT, ISTE, or 1EdTech, preferred.

Responsibilities

Lead the overall coordination and daily operations of the Digital Trust Hub, ensuring consistent, high-quality service delivery across all five pillars: Data Privacy, Cybersecurity, Vendor Assessment, Data Governance, and Advocacy.
Serve as the primary point of contact for Digital Trust Hub member districts, managing onboarding, communications, and ongoing support.
Develop and maintain the annual program calendar, including quarterly cybersecurity and policy briefs, professional learning sessions, and member communications.
Coordinate the delivery of core member services including access to the 1EdTech Trusted Apps Dashboard, PA Student Data Privacy Alliance membership, cybersecurity facilitation.
Lead the coordination and continuous development of ElevateED: Empowered Employee Training, the AIU's internal professional learning program delivered by the Technology Services Department to AIU staff.
Develop and execute strategies to grow Digital Trust Hub membership among districts and schools statewide.
Identify, evaluate, and recommend new services and program enhancements based on member feedback, emerging threats, and industry best practices.
Build and maintain relationships with district technology leaders, administrators, and other stakeholders to understand evolving needs and promote program value.
Create and deliver presentations, marketing materials, and informational resources to prospective and current member districts.
Represent the Digital Trust Hub at conferences, regional events, and professional associations (e.g., PETE&C, CoSN, 1EdTech).
Manage and continuously improve the application vetting process using the AIU rubric and 1EdTech Trusted Applications Manager System (TAMS).
Coordinate vendor assessments for member districts, evaluating edtech tools for safety, security, and regulatory compliance (FERPA, COPPA, PA Act 76).
Maintain the curated library of vetted applications and shared vendor agreement templates.
Stay current with federal and state student data privacy legislation and provide guidance to member districts on compliance requirements.
Coordinate cybersecurity consultations and support for member districts, including Protective DNS implementation, email security compliance (DMARC, SPF, DKIM), and free Managed DNS services.
Facilitate professional learning opportunities in partnership with MS-ISAC and other cybersecurity organizations.
Develop and distribute educational materials, security awareness resources, and quarterly cybersecurity briefs for district staff.
Support incident awareness by coordinating relevant threat intelligence and advisories to member districts.
Provide guidance and resources to member districts on data governance frameworks, policies, and best practices.
Coordinate advocacy efforts promoting student-focused data policies at the local, state, and federal levels.
Engage with legislative and regulatory bodies on behalf of member districts regarding student data privacy and cybersecurity issues.
Facilitate collaborative working groups among member districts to share knowledge, resources, and governance strategies.
Manage program membership records, including enrollment, invoicing coordination, and renewal tracking.
Track and report on program metrics, membership growth, service utilization, and member satisfaction.
Prepare program status reports and updates for AIU leadership.
Manage program budget and resources in coordination with the supervising director.