Program Manager, Digital Audience Engagement

Franklin Templeton • Stamford, NY

4d • Hybrid

About The Position

The Program Manager, Digital Audience Engagement will support key initiatives that promote Franklin Templeton’s innovation and digital assets programs across B2B, B2B2C, and Direct to Wallet Audiences. Working cross-functionally with strategy, product, sales, finance, investment teams, and the broader business in a lean, start-up-like environment, the incumbent will have exposure to a variety of creative, operational, and strategic tasks within the FIRST team. This is a hands-on role that will drive business outcomes through a fresh approach to audience engagement, supporting campaigns and creative content that leverage emerging channels and technology to highlight our innovative work across fintech, digital assets, blockchain and future-forward thought leadership. We’re looking for an entrepreneurial communicator and a strong writer that seeks room to grow in their career, and is not afraid to roll up their sleeves to tackle a wide variety of functions for the FIRST businesses and functions globally. The ideal candidate will have working knowledge of key trends across web3, blockchain, digital assets, and AI, along with demonstrated interest in next-gen audiences.

Requirements

• Bachelor’s degree in communications, liberal arts, marketing, journalism, or related field.
• 3-5 years of digital engagement or agency experience.
• Experience managing digital engagement activities across multiple functions.
• Experience deploying cross-channel engagement programs.
• Experience with digital, mobile, social, earned, and emerging channels.
• Strong writing and digital content creation skills.
• Proficiency with emerging artificial intelligence (AI) tools.
• Proficiency in Microsoft Office applications.
• Proficiency with workplace productivity tools.
• Highly organized with strong attention to detail.
• Entrepreneurial and self-directed approach.
• Creative, innovative, and strategic mindset.
• Ability to execute in agile environments.
• Adaptable across changing priorities and projects.
• Strong communication and collaboration skills.
• Goal-oriented with a results-driven mindset.

Nice To Haves

• Experience in regulated industries preferred.
• Start-up experience welcomed.
• Working knowledge of key trends across web3, blockchain, digital assets, and AI, along with demonstrated interest in next-gen audiences.

Responsibilities

• Audience communication and digital engagement programs
• Creative content, storytelling and campaign development
• Project planning and timelines
• Agency and 3rd party vendor relations
• Owned channel management, including web/micro sites, social media...etc.
• Support for executive social media and PR/media relations
• New channel/platform research and analysis
• Programs that leverage AI to automate, streamline and improve the quality of deliverables across the emerging solutions content team
• Other operational tasks, including compliance submissions, program performance metrics and analytics
• Learn, master and manage a wide variety of digital engagement technologies and channels to enable a growing global function within Franklin Templeton
• Support the development, deployment and delivery of various cross-channel communication and digital engagement campaigns across key audiences, globally
• Partner with various internal shared services teams and external vendors to develop and deliver innovative content and experiences
• Support all aspects of FIRST website and social media publishing, managing day-to-day changes and updates, as well as community management
• Manage compliance submissions and global approvals tracking to ensure all materials are in line with relevant regulations, and record keeping is up to date
• Oversee briefing, tagging and reporting process for all FIRST engagement and communications analytics across traditional and digital channels
• Analyze a wide range of data to identify what is working, what is not, and how to optimize resources
• Track budgets, financial reporting and manage vendor invoices
• Maintain an outside-in mindset, bringing best practices from our industry and beyond to the table at Franklin Templeton to help improve our engagement across B2B and D2C audiences
• Serve as an available consultant, where needed, to internal teams and external client partners on effective audience engagement trends and tactical approaches/processes

Benefits

• annual discretionary bonus
• 401(k) plan with a generous match
• recognition rewards
• competitive healthcare options
• insurance
• disability benefits
• employee stock investment program
• learning resources
• career development programs
• reimbursement for certain education expenses
• paid time off (vacation / holidays / sick / leave / parental & caregiving leave / bereavement / volunteering / floating holidays)
• motivational wellbeing program
• Three weeks of PTO in your first year
• Competitive medical, dental, and vision insurance to support your well-being
• 401(k) plan with an 85% company match on pre-tax and/or Roth contributions, up to IRS limits
• Employee Stock Investment Plan (ESIP) with discounted share purchase opportunities
• Learning Education Assistance Program (LEAP)
• Opportunity to purchase company funds with no sales charge

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level