Program Manager - Dell Technologies

SHI International Corp.•Somerset, NJ

1d•$75,000 - $105,000•Hybrid

About The Position

The Program Manager - Dell Technologies leads the operational and programmatic management of SHI's Dell Technologies partnership. This role is responsible for maximizing partner benefits, rebates, and incentives; delivering strategic reporting and insights; supporting sales and partner initiatives; and driving process improvements that contribute to revenue growth, profitability, and operational excellence.

Requirements

Strong proficiency in Microsoft Excel, including lookup functions, PivotTables, data validation, conditional formatting, and related tools.
Strong proficiency in Microsoft Office applications.
Strong competency utilizing business intelligence, reporting, and CRM platforms.
Strong proficiency with Microsoft Copilot and AI-enabled productivity tools.
Demonstrated leadership capabilities.
Exceptional written and verbal communication, presentation, and influencing skills.
Excellent time management and organizational skills.
Ability to troubleshoot and resolve process, operational, and communication issues.
Ability to work independently while effectively collaborating within a team environment.
Ability to prioritize and manage multiple projects and competing demands in a fast-paced environment.
Strong professionalism and assertiveness when coordinating across departments and driving project completion.
Ability to overcome internal and external barriers to achieve business objectives.
Ability to manage escalations and resolve complex issues.
Ability to evaluate business processes and implement operational improvements and efficiencies.
Ability to develop, maintain, and enhance documentation, procedures, and knowledge management systems.
Ability to embody organizational values and positively represent the company.
Ability to support onboarding activities and mentor team members.
Bachelor's degree required.
2+ years of experience in a Partner Support, Vendor Support, Alliance Programs, Channel Programs, or related role.
Ability to travel to SHI, Partner, and Customer Events - 10%

Nice To Haves

Project management experience.
Advanced Microsoft Excel skills, including Power Query, macros, and data modeling.

Responsibilities

Serve as the subject matter expert for Dell Technologies partner programs, incentives, rebates, certifications, authorizations, contracts, and program requirements.
Manage Dell rebate, incentive, and funding programs to maximize partner benefits, profitability, and compliance.
Interpret partner contracts, terms, requirements, and program changes while ensuring organizational alignment and successful execution.
Develop and deliver partner-required reporting, business insights, and performance analyses for leadership and key stakeholders.
Support sales and partner-facing teams by providing program guidance, deal registration support, account mapping, and incentive alignment.
Analyze sales, rebate, and program performance data to identify trends, opportunities, and risks.
Lead and execute strategic initiatives, partner-funded programs, sales campaigns, and special projects.
Collaborate with Dell Technologies and cross-functional teams, including Sales, Marketing, Finance, Legal, Purchasing, and IT, to achieve business objectives.
Drive operational excellence through process improvement, automation, documentation, and knowledge management initiatives.
Troubleshoot and resolve program, reporting, operational, and communication issues that impact business performance.
Measure and communicate the business impact and return on investment (ROI) of partner-funded activities, incentives, and sales programs.
Mentor team members, support onboarding efforts, and provide cross-functional program support as needed.