Program Manager, Cybersecurity-APAC

Kobalt Security Inc.

17h•Remote

About The Position

At Kobalt.io, our mission is to solve cybersecurity for SMBs at scale. We believe small businesses are the engine behind innovation and growth. Understanding the challenges that our customers have enabled us to design and refine scalable cybersecurity services that support a secure path to growth. This is reflected in everything we do from the programs we build, to the partnerships we have developed with companies such as Vanta, Prescient, and Sumo Logic. We are looking for a dedicated and collaborative Program Manager to join our team of cybersecurity professionals as we enter our next phase of expansion. In this role, you will serve as the crucial link between our clients and Kobalt.io. Your work will be dynamic, involving close collaboration with clients and internal stakeholders to ensure program delivery is timely, budget-conscious, and focused on facilitating long-term client success. Candidates located in Australia and New Zealand can be fully remote for this role, but must be willing to work in the AEST time zone and be available during business hours.

Requirements

Post-secondary degree in business, computer science, information technology, or equivalent professional experience.
5 years of experience in B2B client-facing roles, managing technology or business change projects and/or programs.
Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively with diverse teams, technical experts, and stakeholders.
Ability to engage with customer executives and demonstrate strategic understanding of business needs.
Experience managing multiple projects with multiple stakeholders and competing priorities.
Proficiency in project management tools and software (e.g., monday.com) and familiarity with compliance tools (e.g., Vanta).
Strong analytical and problem-solving abilities.
Must be detail-oriented, highly organized, proactive, and able to move fast while remaining calm under pressure.

Nice To Haves

Program and/or project management-related certification such as CAPM, PMP, or PgMP.
Hands-on experience with Compliance and Trust products
Previous experience working in information security or information technology industry.
Strong understanding of information security principles, risk management frameworks, and industry standards.

Responsibilities

Lead and manage a diverse portfolio of information security programs, ensuring all clients have clear, regularly reviewed plans.
Own the full onboarding lifecycle, ensuring clients start their journey with a completed risk register and a strategic 1-year roadmap.
Maintain a client NPS score of 8.67 or above by delivering exceptional service and partnering with customer success managers.
Act as the primary point of contact, providing transparent, insightful reports on progress and milestones to foster trust.
Ensure all program processes, decisions, and changes are clearly documented for consistency.
Own and enhance delivery team processes to continuously increase service value and quality.
Manage program budgets and resource allocation to optimize efficiency and profitability.
Lead subject matter experts (SMEs) to drive successful outcomes, providing supportive and constructive feedback as a team player.
Proactively identify and manage roadblocks to keep all programs aligned with their defined objectives.
Identify upselling opportunities based on evolving client needs and collaborate with internal teams to drive growth.