CDAO Advana - Program Manager - Customer Success Operations

General Dynamics Information Technology•Washington, DC

3d•$128,039 - $173,229•Onsite

About The Position

Join GDIT and be a part of the team of men and women that solve some of the world's most complex technical challenges. The CDAO Advana team is seeking a Program Manager - Customer Success Operations to join their efforts in the DC area. Advana is the Chief Digital and Artificial Intelligence Office’s (CDAO) enterprise-wide, multi-domain data, analytics, and artificial intelligence (AI) platform that provides all DoD military and civilian decision makers, analysts, and builders with unprecedented access to enterprise data, tools, and capabilities. This is a proposal with award expected June 2026. If interested, please apply as we are interviewing and making contingent offers now.

Requirements

BS degree; additional years of experience may be considered in lieu of degree
5+ years of experience managing engineering plans and producing program artifacts
TS with SCI eligibility
Top Secret Clearance
US Citizenship Required

Nice To Haves

Communication
Engagement Strategies
Planning
Stakeholder Engagement

Responsibilities

Develops and governs the Advana Customer Success Operations Plan by capturing all Performance Work Statement requirements and aligning objectives across Unclassified, Secret, and Top Secret domains operating on NIPRNet, SIPRNet, and JWICS.
Support Combatant Commands, Joint Staff elements, Senior Executive Service leaders, and interagency mission partners.
Drafts the initial Customer Success Operations Plan describing each subtask and its operational objectives, with annexes detailing domain-specific execution methods that satisfy Advana customer needs.
Establishes an iterative Customer Success Operations Plan review cycle in accordance with government direction to maintain flexibility, traceability, and responsiveness across multi-classification environments.
Leads development of an enterprise Stakeholder Management Plan by defining cradle-to-grave engagement workflows, operational touchpoints, and communication strategies for current and emerging Advana services.
Builds metrics frameworks and analytic parameters supporting Customer Relationship Management efforts to monitor stakeholder participation, outreach effectiveness, service adoption, and customer sentiment.
Coordinates with platform, data, artificial intelligence, cybersecurity, and system operations teams to synchronize stakeholder engagement activities across Department of Defense organizations, the Department of Homeland Security, and non-governmental mission partners.
Develops a strategic engagement plan that documents recurring outreach cycles, technical demonstrations, messaging themes, and mission-aligned communication artifacts to expand awareness of Advana capabilities.
Produces briefs, reports, dashboards, and decision artifacts that strengthen enterprise alignment, increase customer adoption, and advance Advana program value.

Benefits

Excellent customizable health benefits (Medical, Dental and Vision)
401K with company match
Educational Assistance and eLearning
Flexible work week
Internal mobility team dedicated to employee advancement
Rewards and Recognition programs
Innovative and collaborative environment encouraging of highly motivated critical thinking
variety of medical plan options, some with Health Savings Accounts
dental plan options
a vision plan
a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
full flex work weeks where possible
a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
short and long-term disability benefits
life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available