Program Manager, Customer Office of the CEO
About The Position
As a Program Manager in Google Cloud’s Customer Office of the CEO, you will have a unique, high-visibility role at the very center of our most strategic executive interactions. This position is designed as a strategic launchpad, offering unparalleled exposure across multiple C-suite functions. You will operate in a dynamic, dual-mandate capacity first, by operating the new customer engagement function for the Chief Operating Officer (COO), and second, by providing the critical operational and programmatic backbone for our most complex field visits for all our executive principals. This high-impact role is ideal for an motivated individual who is both a exceptional operator, capable of flawless execution under pressure, and a proactive systems thinker, passionate about process innovation. In addition to supporting the function, you will be actively building its playbook and gaining broad experience around all customer engagement functions for Google Cloud’s most senior leadership. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Requirements
- Bachelor's degree or equivalent practical experience.
- 5 years of experience in program management, project management, executive support, or sales operations.
- Experience supporting executives or their teams in a coordination or project management capacity.
- Experience managing logistics or multi-stakeholder projects.
Nice To Haves
- Experience in process improvement or documentation with a systems-oriented mindset.
- Ability to manage complex details and execute flawlessly under pressure and able to catch things others miss.
- Ability to anticipate needs, manage expectations, and communicate clearly and concisely with a wide range of individuals, from executive assistants to sales leaders.
- Ability to develop in a high-tempo environment where priorities can shift rapidly, requiring you to operate with a high degree of initiative and agility.
- An unflappable demeanor and the ability to exercise sound judgment in sensitive, high-stakes situations with executive stakeholders.
Responsibilities
- Manage for the COO's customer meetings, managing the full lifecycle of meeting requests to ensure each engagement is timely, well-prepared, and strategically aligned.
- Partner with team leadership to help run and continuously optimize the new operational rhythm for all COO customer meetings.
- Act as program manager and support the end-to-end execution of all field visit logistics, from complex, multi-stakeholder coordination to the timely delivery of high-quality briefing materials, ensuring a seamless experience for our executives and customers.
- Analyze and report on the effectiveness of the operational processes you manage, identifying key friction points and proposing data-driven recommendations for process improvements to team leadership.
- Maintain forms, briefs, and templates for day to day engagements and as a center of excellence for global best practices.
Benefits
- bonus
- equity
- benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
