Program Manager, Culinary & Sales NS
About The Position
The Program Manager, Culinary Events and Sales, Nutrition Services is responsible for coordinating, executing, and supporting catering events and revenue-generating foodservice activities for the Nutrition Services Department. This role manages client-facing communication, event logistics coordination, and internal alignment between culinary production, delivery, and service teams. The Event and Sales Manager ensure events are executed accurately, on time, and in compliance with district policies, food safety standards, and procurement requirements. This position focuses on operational sales execution and event management.
Requirements
- Bachelor's Degree: Public Relations, Business Administration, Operations Management, Marketing, Communications, Hospitality Management, Culinary Arts, Culinary Management, interior design, Food and Beverage.
- At least 3 to 5 years of experience working in planning, coordination, or related hospitality/marketing fields, sometimes in lieu of a degree.
- Microsoft Office
- Office Equipment
- Vehicle Operations
- City of Houston Food Handler Certification
Nice To Haves
- Applicants who do not meet this education qualifications may be considered if they have work experience that indicates potential for success in this role.
Responsibilities
- Serves as the primary point of contact for catering clients, internal departments, and approved external partners regarding event details, timelines, and service requirements.
- Coordinates event logistics including order accuracy, headcounts, menus, service style, delivery timing, and on-site setup requirements.
- Translates approved orders into clear operational instructions for culinary production, delivery, and service teams.
- Ensures all events comply with district policies, pricing structures, procurement rules, and food safety regulations.
- Monitors event execution and resolve service issues in real time, escalating non-routine issues as needed.
- Provides exceptional customer service to students, parents, team members, administrators, and other key stakeholders.
- Maintains event documentation including confirmations, change requests, service logs, and post-event records.
- Partner with the Executive Chef on menu design, costing, and event planning to ensure profitability and creativity.
- Partner with the Special Events and Promotions Department to support current promotions in the community.
- Communicates operational needs, delays, or service issues to internal stakeholders and escalates non-routine issues as required.
- Assists with continuous improvement of event workflows, service standards, and customer experience within district guidelines.
- Performs other job-related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
