Program Manager - Contracted Providers

OSF HealthCare • Peoria, IL

4h

About The Position

The Locum Program Manager is responsible for the strategic oversight, coordination, and optimization of the organization’s locum tenens program. This role ensures appropriate provider coverage, cost efficiency, and alignment with organizational recruitment and retention goals. The manager serves as the primary liaison between internal stakeholders, external staffing agencies, and locum providers.

The Program Manager is responsible for the overall development and delivery of inter-related projects that cross division and entity boundaries. Directs projects requiring significant Performance Improvement support from original concept through design and implementation and ensures project objectives are achieved within the agreed upon scope, timeline, risk management, and resource levels.
Following departmental project management standards is responsible for determining strategies, directing change management activities, developing conceptual designs, completing business assessments, developing project budgets, and developing, managing, and integrating detailed project work plans.
Program Managers play a key role in training, coaching, and mentoring senior leadership, management and PI professionals. The Program Manager functions as a process and technical expert with a high level proficiency in business process measurement, performance assessment, innovative approaches, project scoping and project execution or planning using Rapid Improvement Model, (RIM), DMAIC, DMEDI, Lean, Project Management and other PI methodologies.

Requirements

• Bachelor’s Degree or three years of equivalent experience in healthcare delivery and management, business or consulting
• Three years directing and managing multiple projects, using Performance Improvement and Project Management methods and tools.
• Knowledge of healthcare delivery, project and program management, performance improvement methodologies (i.e. RIM, Lean, DMAIC, DMEDI, etc.), basic budgeting, and healthcare legislation

Nice To Haves

• Management experience is desirable
• Three years working in healthcare

Responsibilities

• Develop and oversee the locum tenens strategy to support staffing gaps and organizational growth
• Monitor utilization, trends, and costs associated with locum providers
• Implement best practices to improve efficiency and reduce dependency on locums over time
• Partner with physician recruitment teams to transition locum roles to permanent hires when appropriate
• Manage relationships with locum tenens agencies and vendors
• Negotiate rates, terms, and contracts to ensure competitive pricing and quality service
• Ensure compliance with contractual agreements and organizational policies
• Evaluate vendor performance and maintain preferred vendor lists
• Coordinate provider placements, onboarding, scheduling, and credentialing in collaboration with internal teams
• Ensure timely coverage for open shifts and critical staffing needs
• Work closely with medical staff office, HR, and department leaders to streamline processes
• Track and manage locum-related expenses, including rates, travel, housing, and malpractice
• Develop and maintain budgets and forecasts for locum utilization
• Identify cost-saving opportunities and report on ROI and program effectiveness
• Partner with clinical leaders, department chairs, and operations teams to assess staffing needs
• Serve as a subject matter expert on locum utilization and workforce planning
• Provide regular updates and reporting to senior leadership
• Ensure all locum providers meet credentialing, licensing, and regulatory requirements
• Maintain accurate documentation and records for audits and compliance reviews
• Monitor provider performance and address any quality or operational concerns
• Directs projects requiring significant Performance Improvement support from original concept through design and implementation and ensures project objectives are achieved within the agreed upon scope, timeline, risk management, and resource levels.
• Determine strategies, directing change management activities, developing conceptual designs, completing business assessments, developing project budgets, and developing, managing, and integrating detailed project work plans.
• Train, coach, and mentor senior leadership, management and PI professionals.
• Function as a process and technical expert with a high level proficiency in business process measurement, performance assessment, innovative approaches, project scoping and project execution or planning using Rapid Improvement Model, (RIM), DMAIC, DMEDI, Lean, Project Management and other PI methodologies.

Benefits

• Comprehensive and market-competitive total rewards package
• Benefits, compensation, recognition and well-being offerings
• Focus on the whole person and engage with their current stage of life and career

What This Job Offers

• Job Type: Full-time
• Career Level: Manager