Program Manager, Consumption Products

Box•Chicago, IL

1d•Hybrid

About The Position

Box is expanding into a new era of monetization, one that blends our trusted subscription model with dynamic, consumption-based pricing for AI-powered and Platform capabilities. As the Program Manager, Consumption Products, you will own the day-to-day operations of this early-stage but high-priority business, sitting at the intersection of product, finance, analytics, and our customer-facing teams. This is a rare opportunity to build something new at scale: you will help define how Box monetizes AI Units today and lay the operational foundation for expanding consumption-based models across our Platform and beyond. This role reports to the VP, Renewals and Consumption and carries direct visibility with Box's Chief Operating Officer and other senior leaders. You will work across an exceptionally diverse set of teams - from Product Management and Data Engineering to Billing, Marketing, and Account Teams serving as the connective tissue that keeps this fast-moving program running accurately and efficiently.

Requirements

4+ years of experience in management consulting, program management, operations, or a cross-functional business role, ideally within a consulting firm, SaaS or technology company.
A strong understanding of SaaS business models and familiarity with consumption-based or usage-based pricing, including AI-driven products.
Clearly demonstrated quantitative analysis experience, comfortably bring able to perform moderate analyses’ and interpreting data prepared by others
Communicate clearly and concisely in both written and verbal form, with the ability to simplify complex policies, workflows, and commercial terms for diverse audiences.
Strong attention to detail when handling customer-specific terms, exceptions, alerts, and operational actions.

Nice To Haves

You love building from scratch and leaving your mark.
You are someone who excitedly brings structure to chaos, with the ability to connect disparate dots and discern signal from noise.
You are incredibly detail oriented with a “GSD” mindset, while always keeping the big picture in mind.
Where others see problems, you see solutions.
You always put the customer in the center of your decision making.

Responsibilities

Monitor daily customer consumption, overage trends, and program activity, identifying accounts that require action and driving unresolved issues to closure.
Coordinate and execute operational actions including exception handling, managing customer controls, advising on account-specific treatments, and providing validated data for periodic customer reporting and billing.
Serve as the first-line subject matter expert for consumption billing questions from Account Teams and GTM stakeholders, providing timely guidance on program mechanics, alerts, and commercial considerations.
Work with Business Analytics and Product teams to investigate new usage patterns and new reporting capabilities, translating business requirements into clear, actionable requests for analysts and data specialists.
Review product updates and policy changes to assess operational impact, and contribute to internal playbooks, FAQs, and customer-facing guidance.
Act as the cross-functional orchestrator across work-streams converting ambiguous problems into clear decisions, owners, and action plans — while maintaining an integrated view of dependencies across product, billing, analytics, marketing, and customer communications.
Lead the expansion of consumption billing to new products at Box