Program Manager, Consumption Products

Box•New York, NY

2d•$125,500 - $157,000•Hybrid

About The Position

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

Requirements

4+ years of experience in management consulting, program management, operations, or a cross-functional business role, ideally within a consulting firm, SaaS or technology company.
A strong understanding of SaaS business models and familiarity with consumption-based or usage-based pricing, including AI-driven products.
Clearly demonstrated quantitative analysis experience, comfortably bring able to perform moderate analyses’ and interpreting data prepared by others.
Communicate clearly and concisely in both written and verbal form, with the ability to simplify complex policies, workflows, and commercial terms for diverse audiences.
Strong attention to detail when handling customer-specific terms, exceptions, alerts, and operational actions.

Nice To Haves

You love building from scratch and leaving your mark.
You are someone who excitedly brings structure to chaos, with the ability to connect disparate dots and discern signal from noise.
You are incredibly detail oriented with a “GSD” mindset, while always keeping the big picture in mind.
Where others see problems, you see solutions.
You always put the customer in the center of your decision making.

Responsibilities

Monitor daily customer consumption, overage trends, and program activity, identifying accounts that require action and driving unresolved issues to closure.
Coordinate and execute operational actions including exception handling, managing customer controls, advising on account-specific treatments, and providing validated data for periodic customer reporting and billing.
Serve as the first-line subject matter expert for consumption billing questions from Account Teams and GTM stakeholders, providing timely guidance on program mechanics, alerts, and commercial considerations.
Work with Business Analytics and Product teams to investigate new usage patterns and new reporting capabilities, translating business requirements into clear, actionable requests for analysts and data specialists.
Review product updates and policy changes to assess operational impact, and contribute to internal playbooks, FAQs, and customer-facing guidance.
Act as the cross-functional orchestrator across work-streams converting ambiguous problems into clear decisions, owners, and action plans — while maintaining an integrated view of dependencies across product, billing, analytics, marketing, and customer communications.
Lead the expansion of consumption billing to new products at Box