Program Manager Community Programs

YMCA of Northern Alberta•Edmonton, AB

About The Position

This position provides effective leadership in the development and management of program delivery and facility operations for the Homeward Bound Program which focuses on ending homelessness by providing permanent housing and follow-up support to participants. The Program Manager is responsible for ensuring the quality and impact of programming for the Housing and Follow-Up Support Teams meet the identified needs of the community and funder. This role also oversees the Youth Exchanges and Bridge to Work Programs. This role focuses growth of programs and services, assessing and improving the quality of services, implementing quality assurance processes, data analysis and reporting and meeting both internal standards and external regulatory requirements. The Program Manager works closely with YMCA program teams, leadership, and stakeholders to develop strategies that enhance program outcomes and overall performance. Must be able to work the occasional evenings/weekends when required to meet project deadlines, meetings and or special events.

Requirements

University degree in Human Services or related field.
5+ years of directly related professional experience in community programming delivery, service management and administration.
3+ year’s experience supervising staff.
Experience in community collaboration and partnership.
Demonstrated skills and knowledge in program development and management, facility management.
Ability to work independently and manage multiple projects and deadlines.
Proficiency with Microsoft Office and other forms of technology.
Strong collaboration, project management and organizational skills.
Flexibility to work evenings and/or weekends and on-call responsibilities, where necessary.
Valid driver’s license and access to a reliable vehicle required.
Must be legally entitled to work in Canada.

Responsibilities

Recruit, orientate and train staff.
Supervise direct reports by providing direction, guidance, and coaching.
Provide performance management to direct reports using organization protocol.
complete performance management cycles for each direct report
Provide leadership and vision to program service delivery for the Housing and Follow Up Support Teams.
Ensure and conduct stakeholder engagement to establish programming and services that meet current and emerging community needs.
Monitor program implementation and outcomes against established objectives and indicators to ensure that services are delivered effectively and meet standards.
Ensure that program monitoring and evaluation processes are ongoing and that any necessary adjustments are made to improve performance.
Identify potential risks relate to program quality and evaluation and collaborate with leadership to develop risk mitigation strategies.
Ensure the effective use of the database system and other statistical tracking forms.
Collect, analyze, and report on both qualitative and quantitative data to assess program performance and outcomes.
Prepare and present detailed reports, including findings, recommendations, and improvement plans, to management, funders, and other stakeholders.
Ensure adherence to quality standards and compliance with applicable laws, regulations, and industry guidelines.
Conduct regular audits and reviews to assess program quality and suggest necessary improvements.
Develop, manage and monitor approved budgets to meet contractual obligations and financial targets to achieve effective and efficient operations.
Monitor monthly financials statements
Contribute to forecasting activities
Contribute to proposal development and reporting.