Program Manager, Communications Strategy & Operations

Anthropic•San Francisco, CA

1d•$255,000 - $320,000•Hybrid

About The Position

As Program Manager on Anthropic's Communications Strategy & Operations team, you'll be the person the Communications team relies on when stakes are highest: product launches, major announcements, and fast-moving reactive situations. You'll turn complexity into clarity — structuring the work, orchestrating the people, and surfacing the right decisions to leadership at the right moments. This is a senior role for someone who deeply understands how communications teams operate — how campaigns come together, how crisis response actually unfolds, where things break down — and pairs that fluency with exceptional program management craft. You'll work across external, internal, and editorial communications and partner closely with comms leadership, serving as connective tissue across the organization. Communications is fluid: news breaks, plans change, launches move. The right person brings structure without rigidity, creating clarity under pressure and flexing to absorb a last-minute pivot.

Requirements

10+ years of experience in program management, communications operations, or a closely-related discipline, including significant time working in or alongside communications teams
Deeply understand how communications functions work — how campaigns are built, how media moments unfold, and how crisis response operates in practice
Have led complex, high-visibility programs under pressure, with a track record of bringing calm, structure, and momentum to chaotic situations
Experience with high-growth teams whose processes need to scale as fast as they are
Can influence and align senior stakeholders across very different functions and working styles, without relying on formal authority
Possess impeccable organizational skills, paired with the judgment to know when process creates clarity and when it gets in the way
Think strategically in real time — connecting the immediate fire drill to the bigger picture and helping leadership see around corners
Are genuinely flexible: comfortable with last-minute pivots, shifting priorities, and plans that change mid-flight
Are relentless about follow-through: you don't let things drop, even when the team is at its busiest
Communicate with exceptional clarity, especially when synthesizing messy situations for executive audiences
Care about ensuring that transformative AI systems are developed safely

Nice To Haves

In-house communications or agency experience at a high-growth technology company
Direct experience supporting crisis communications or rapid-response efforts
Experience standing up program management or operations functions from scratch
Familiarity with the AI landscape and the issues shaping the public conversation around it

Responsibilities

Run the operating rhythm for major campaigns: planning, prioritization, status reporting that keeps leadership informed without slowing the team down, and retrospectives that produce real improvements
Translate fast-changing, ambiguous projects into clear workstreams, owners, timelines, and decision points, so the comms team always knows what's happening, who owns what, and which decisions are needed when
Serve as a strategic thought partner: bring recommendations, surface risks and tradeoffs early, and drive decisions under pressure
Build alignment and drive accountability across a wide range of cross-functional partners (Product, Marketing, Policy, Legal, Research, and executive teams), often without formal authority
Anticipate operational bottlenecks before they hit and resolve them, often with incomplete information and compressed timelines
Design and continuously improve the team's operating framework: launching playbooks, crisis response protocols, escalation paths, and cross-team coordination models, so each subsequent cycle becomes easier