Program Manager, Care Operations

Chamber Cardio•Washington, DC

9d•Remote

About The Position

Chamber Cardio is rebuilding the system for cardiology, creating a world where outcomes, not volume, define success. We partner with independent cardiologists to help them lead population health efforts in their communities, equipping them with technology, data, and operational tools that turn complex insights into better care for patients. Our model blends clinical expertise, thoughtful design, and a modern operating platform that supports physicians, patients, and payers alike. We believe innovation and empathy go hand in hand, and by combining cutting-edge AI tools with a relentless focus on human care, we can transform heart health at scale. We’re looking for a Program Manager to execute and scale Chamber’s AI-enabled cardiovascular care programs. Reporting to the Director of Program Operations & Infrastructure, this role works across Clinical, Product, and Care Delivery Operations translating protocols into workflows, driving cross-functional execution, and creating structure where ownership is still being defined. This is a role for someone who moves work forward without waiting for perfect conditions, brings clarity to ambiguous situations, and follows through. We have active contracts and attributed populations today and the programs serving them need to run well and keep improving.

Requirements

4-8 years of experience in healthcare operations, program management, or an adjacent field. Value-based care, population health, or managed care experience preferred.
Demonstrated ability to create structure in ambiguous environments — you don’t wait for ownership to be assigned before driving work forward.
Strong process documentation skills — your SOPs and playbooks are ones teams actually use.
Experience working with care management platforms, AI-enabled tools, or operational technology in healthcare.
Analytical and data-driven — you use metrics to track progress and make decisions.
Clear, direct communicator who keeps stakeholders informed and aligned.
Passionate about improving outcomes for cardiology patients and providers.

Responsibilities

Own end-to-end execution of care programs from workflow documentation to go-live tracking to post-launch iteration.
Coordinate across Clinical, Product, Engineering, and Care Delivery Operations to keep programs on track, identifying blockers and closing gaps.
Manage program timelines, deliverables, and status tracking for active care contracts and attributed populations.
Serve as a consistent point of contact for cross-functional stakeholders, keeping everyone aligned on priorities and progress.
Translate clinical protocols and product capabilities into operational workflows the Care Delivery team can execute consistently.
Build and maintain SOPs, playbooks, and training materials that allow programs to run reliably across care team members and markets.
Identify workflow gaps, unclear handoffs, and missing infrastructure and take ownership of closing them.
Partner with the Associate Director, Care Management on workflow and SOP documentation and process iteration, ensuring documentation reflects how care teams actually work.
Partner with Product and Engineering to integrate AI tools into care workflows, understanding where automation handles scale and where human intervention is needed.
Support configuration, testing, and rollout of new tools or workflow changes.
Track operational performance and surface opportunities to reduce manual burden through process improvements or tooling changes.