Program Manager, Business Transformation & Platform Operations

Baxter•Raleigh, NC

21h•Onsite

About The Position

The Program Manager, Business Transformation & Platform Operations serves as a strategic partner supporting business transformation, operational excellence, enterprise platform enablement, reporting, analytics, automation, and continuous improvement initiatives across Care Communications. This role partners with business and technical stakeholders to optimize processes, improve visibility, drive adoption of organizational capabilities, and enable scalable business operations. This role is intended to create sustainable coverage for critical transformation and platform operations work, reduce key-person dependency, and strengthen continuity across reporting, automation, governance, business compliance, revenue acceleration, and operational improvement efforts.

Requirements

Bachelor’s degree or higher in business, operations, analytics, information systems, program management, process improvement, or related field.
5+ years of experience in program management, business transformation, business analysis, operational excellence, reporting, automation, platform operations, or process improvement.
Experience supporting enterprise applications, operational platforms, reporting tools, workflow solutions, or business systems.
Demonstrated ability to learn new platforms, processes, and technologies and quickly become a credible business partner.
Strong analytical, problem-solving, prioritization, and communication skills.
Experience gathering requirements, documenting business processes, supporting testing, enabling adoption, and translating business needs into scalable solutions.
Ability to work across business and technical teams, manage competing priorities, and communicate risks and recommendations clearly.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Nice To Haves

Experience with enterprise resource planning, customer relationship management, professional services automation, project portfolio management, workflow automation, analytics, or reporting platforms.
Experience with Microsoft Power BI, Power Automate, SharePoint, Microsoft 365, Dynamics 365, Kantata, or similar platforms preferred, but not required.
Experience supporting regulated, healthcare, compliance-driven, or operationally complex business environments.
Experience with process improvement, change enablement, operational governance, data quality, and performance metrics.
Project Management Professional, Certified Associate in Project Management, business analysis, Lean, Six Sigma, or continuous improvement certification preferred.

Responsibilities

Lead and support cross-functional business transformation initiatives that improve operational execution, visibility, consistency, and scalability.
Partner with leaders and stakeholders to identify process gaps, manual workarounds, data quality issues, and opportunities for simplification.
Translate business needs into practical process, reporting, automation, and platform-enabled solutions.
Support prioritization, sequencing, readiness, and adoption of business capabilities across multiple stakeholder groups.
Support business-critical platforms and operational tools by coordinating enhancement requests, gathering requirements, supporting testing, and enabling adoption.
Provide governance, administration support, roadmap coordination, user support, training, and continuous improvement for enterprise business systems.
Learn new platforms and business processes quickly; develop enough fluency to connect system capabilities to operational needs and business outcomes.
Partner with technical teams to clarify requirements, validate solutions, support readiness activities, and ensure business users understand process or system changes.
Develop, maintain, or support operational reports, dashboards, metrics, and business insights that improve decision-making and execution.
Identify automation opportunities that reduce manual effort, improve consistency, and increase operational capacity.
Support reporting governance, data quality improvement, and standardization of key operational metrics.
Partner with teams to convert reporting needs into clear requirements, sustainable dashboards, and repeatable reporting routines.
Serve as a trusted business partner across PMO, PgMO, revenue, compliance, operations, and technical teams.
Provide advisory support for business compliance, revenue acceleration, value-stream strategy, quoting transformation, reporting, automation, and process improvement needs.
Communicate priorities, risks, tradeoffs, and recommendations clearly to business leaders and cross-functional partners.
Help leaders identify which initiatives should be protected, deferred, or re-scoped based on available capacity and business impact.
Create and maintain process documentation, playbooks, standard work, and training materials for key platforms, reporting routines, and operational processes.
Support knowledge transfer and cross-training to reduce reliance on a single individual for critical work.
Build repeatable processes and governance routines that support long-term continuity and scalability.
Maintain visibility to open risks, enhancement requests, reporting needs, and operational dependencies.

Benefits

Medical and dental coverage that start on day one
Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
Flexible Spending Accounts
Educational assistance programs
Paid holidays
Paid time off ranging from 20 to 35 days based on length of service
Family and medical leaves of absence
Paid parental leave
Commuting benefits
Employee Discount Program
Employee Assistance Program (EAP)
Childcare benefits