Business Transformation Manager

Farmers Insurance Careers

1d•$108,375 - $205,750•Hybrid

About The Position

This position oversees the research, design, and execution of initiatives of varying complexity to help grow and optimize the Life Insurance business at Farmers Insurance. The role collaborates cross-functionally to develop and operationalize solutions focused on our 8,000+ exclusive agents, customers, processes, and technology. The position applies data analytics, human-centered design, lean thinking, process improvement, and change management skills to maximize the impact of new initiatives and business optimization outcomes. Mentors, coaches, and trains less experienced team members and supervises direct reports who are individual contributors. Performs work independently without considerable oversight or direction.

Requirements

High School Diploma or equivalent required.
7+ years of experience required in transformation, business optimization, or a related field, with experience leading initiatives and leading organizational change.
Experience leading teams, directly or indirectly, through successful project or initiative execution is required.

Nice To Haves

Bachelors degree preferred.
Certifications preferred in Six Sigma, Lean, and Agile methodologies.
Experience in project or program management is preferred.

Responsibilities

Oversees the comprehensive analysis of business processes, workflows, and systems to pinpoint targeted areas for improvement and optimization.
Leads the research, development, and design of innovative solutions to both grow sales and drive efficiencies.
Evaluates costs, benefits, risks, timelines and success probabilities when assessing potential solutions.
Acts as an expert advisor to provide leadership or guidance for business optimization initiatives within the department or across the organization.
Partners with executive leaders, senior leaders, and key business partners to gather requirements, understand needs, and ensure successful integration of business optimization solutions.
Oversees end-to-end execution of initiatives of varying complexity including task evaluation, priority setting, risk management, progress communication to ensure timely and effective delivery.
Aligns initiatives with broader business objectives.
Ensures effective and timely progress toward accomplishment of short- and long-term initiatives, recommending corrective actions where deficiencies exist, or where progress is less than satisfactory.
Applies advanced expertise and understanding of business drivers to identify potential issues or risks associated with proposed changes by analyzing and predicting their impact on existing processes, workflows, systems, and stakeholders.
Establishes mitigation strategies to address them.
Evaluates the effectiveness of new or updated processes through pilot programs, impact analyses, and metrics.
Defines and refines strategies to improve business optimization functions within the department and across the organization.
Conducts advanced data analyses and leverages them to craft compelling narratives around the results of initiatives.
Influences or persuades stakeholders to adopt certain perspectives and secure their support and commitment.
Translates data-driven insights into detailed reports and delivers presentations to leadership and business partners at all levels.
Oversees the preparation of presentations and reports to leadership by direct and indirect reports.
Manages vendor relationships with existing vendors to ensure service level agreements are met, address vendor-related inquiries, troubleshoot and resolve technical issues, support product changes, or contribute to roadmap development.
Performs outreach to new vendors within prescribed authority limits.
Utilizes robust decision-making frameworks to evaluate new technology and vendor offerings against business requirements.
Collaborates with stakeholders to determine the business impact of possible changes and new technologies.
Understands the department vendor portfolio and may participate in discussions around vendor strategy and contract negotiation.
Stays informed on industry trends, technology advancements, and best practices in business optimization to recommend and implement innovative solutions.
Applies knowledge to align business priorities and maintain competitive offerings.
Attends conferences, seminars, and demonstrations to enhance understanding of the competitive landscape.
Leads planning to stay connected with customer feedback and competitive intelligence.
Performs other duties as assigned.