Program Manager, Business Transformation and Innovation

Hyland•,

22d•$138,000 - $159,000•Remote

About The Position

The Lead Partner Program Manager is responsible for supporting the company's partnership programs to include all aspects related to onboarding, enablement, process improvement, and reporting for the global partner community. This position requires a multi-faceted approach to ensure successful adoption of the program across various partner types. The Lead Partner Program Manager is responsible for coordinating and assisting with the launch of program updates to drive and support change across the company.

Requirements

Bachelor's degree or significant equivalent experience
Previous experience in program management, project management, or business development
Proven success managing complex cross-functional projects within budgets and timelines
Previous experience with Enterprise Imaging related technologies
Deep knowledge of the partner ecosystem
Excellent analytical skills — with the ability to consume and process large amounts of data into actionable insights, leverage data to track and improve program initiatives, and experience with CRM tools to manage partner account data
Excellent organizational, time management, and prioritization skills — with great attention to detail, the ability to quickly identify problems or areas in need of improvement, and a track record of implementing effective solutions in fast-paced, ambiguous environments
Excellent presentation and communication skills — with confidence speaking to internal and external individuals across all levels, strong interpersonal skills, and the ability to deliver a high bar of satisfaction and support to partners and key stakeholders

Nice To Haves

Previous experience with partner programs and engaging with customers through partners is preferred
Demonstrated experience with partner programs and engaging with customers through partners — including a track record of operationalizing program benefits that deliver mutual value for both the company and partners
Experience developing and maintaining strategic working relationships with partners — with a demonstrated ability to operate as a trusted advisor and thought leader, contributing to the overall growth and quality of the department
Experience leading complex projects with multiple internal and external stakeholders — with a track record of strengthening partnerships, maximizing benefit, and driving change through the successful launch of program updates
Experience developing systems to establish ongoing communication and feedback loops with partners — with the ability to promptly respond to inquiries, capture feedback, prioritize program improvements, and implement meaningful process changes
Experience mentoring, coaching, and training other team members — with a track record of knowledge sharing and developing team capability through coaching on current best practices and market trends

Responsibilities

Define the structure and components of a partner enablement program — including onboarding, training, certifications, and follow-up to ensure partners are set up for success while leading the application and management of onboarding processes for new technology partners in support of the company's overall program and partnership strategy.
Lead the development of systems to establish ongoing communication and feedback loops with partners — ensuring consistent delivery of information and leading the execution of support delivery by promptly responding to inquiries, capturing feedback, prioritizing program improvements, and identifying and implementing process changes.
Work across the company's internal partner team(s) to operationalize program benefits — delivering mutual value for both the company and partners while leading complex projects with multiple internal and external partners to strengthen partnerships and maximize overall benefit.
Leverage analytical insights to track, evaluate, and improve program initiatives — utilizing CRM tools to manage partner account data and processing large amounts of data into actionable insights that drive informed decision-making and program enhancement.
Operate as a trusted advisor to potential partners — developing and maintaining strategic working relationships while contributing significantly to the overall growth and quality of the department through knowledge sharing and coaching on current best practices and market trends.
Mentor, coach, and train other team members — contributing to the continuous improvement and professional development of the team while supporting change management efforts related to the launch of program updates across the company.