Program Manager, Bringing Families Home

Upward Bound House • El Segundo, CA

6d • Onsite

About The Position

The BFH Program Manager provides leadership and oversight for the Bringing Families Home program, supporting families experiencing homelessness or housing instability who are involved in child welfare systems. The Program Manager supervises staff, oversees program operations, ensures contract compliance, and collaborates with DCFS, housing providers, and community partners to improve outcomes for families.

Requirements

• Bachelor’s degree in Social Work, Human Services, Public Health, Psychology, or related field
• 3–5 years of experience in housing, case management, or child welfare programs
• Valid California Driver’s License and reliable transportation
• Ability to travel throughout Los Angeles County
• Background clearance and TB test
• CPR/First Aid certification preferred or upon hire

Nice To Haves

• Master’s degree preferred
• 2+ years of supervisory or leadership experience preferred
• Knowledge of rapid re-housing models
• Understanding of child welfare systems and family stabilization services
• Strong leadership, communication, and problem-solving skills
• Experience with HMIS or similar data systems
• Ability to manage multiple priorities in a fast-paced environment
• Strong documentation and compliance oversight skills

Responsibilities

• Oversee daily operations of the BFH program
• Ensure compliance with contract requirements and agency standards
• Monitor program performance, outcomes, and service quality
• Develop and improve program workflows and processes
• Supervise case management and support staff
• Provide coaching, training, and performance feedback
• Lead weekly supervision and case conferencing meetings
• Support staff with complex or high-acuity cases
• Oversee housing navigation and rapid re-housing services
• Ensure timely and effective housing placement and stabilization
• Support resolution of barriers impacting housing stability
• Monitor family progress and service plans
• Collaborate with DCFS and other system partners
• Participate in multidisciplinary case conferences
• Ensure services align with family reunification and stabilization goals
• Maintain strong relationships with housing and community partners
• Ensure accurate and timely HMIS documentation
• Monitor data entry compliance and reporting deadlines
• Track program outcomes and contract performance metrics
• Support audits and quality assurance processes
• Identify service gaps and implement improvements
• Strengthen referral systems and housing pathways
• Use data to guide program decisions and outcomes

Benefits

• Competitive salary based on experience and qualifications.
• Health, dental, and vision insurance options.
• Retirement savings plan.
• Paid time off and holidays.
• Opportunities for professional development and growth within the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level