Program Manager Behavioral Health Team
About The Position
At East Bay Community Action Program (EBCAP), our mission is rooted in the belief that everyone deserves access to comprehensive, compassionate care that truly changes lives. For decades, we have been a trusted provider of community-based services across Rhode Island, delivering integrated behavioral health care that meets individuals where they are both in their circumstances and in their journey toward wellness. Our Assertive Community Treatment (ACT) team goes beyond service delivery. We partner with adults living with serious mental illness and co-occurring disorders to create meaningful pathways to recovery, stability, and hope. We are seeking a dynamic, mission-driven leader who is passionate about evidence-based, person-centered care and committed to achieving real, measurable outcomes for the individuals and communities we serve. As ACT Team Manager, you will lead a multidisciplinary team committed to delivering intensive, community-based behavioral health services that make a meaningful difference in peoples lives. This is not a desk-bound roleit is an opportunity to work on the front lines of behavioral health innovation while mentoring, supporting, and guiding a dedicated team toward excellence in evidence-based, high-quality care.
Requirements
- Master's Degree in human services, Bachelor's Degree in human services with a LCDP or RN license
- 3-5 years post-graduate clinical experience in rehabilitative community-based mental health
- 1-2 years of managerial and supervisory experience
- Experience serving individuals with Severe and Persistent Mental Illness
- Knowledge of co-occurring disorders and Medication-Assisted Treatment (MAT)
- Familiarity with BHDDH regulations
- Make sound clinical decisions in complex situations with confidence and clarity
- Lead with empathy while maintaining accountability and high standards
- Use data and metrics to drive continuous improvement
- Build collaborative relationships across diverse stakeholder groups
- Navigate competing priorities while keeping client safety and quality care at the center
- Believe deeply in recovery-oriented, trauma-informed, client-centered care
Nice To Haves
- Background in IHH, ACT, CSP, or similar intensive community-based models
- Knowledge of ACT fidelity standards and state regulations
Responsibilities
- Lead comprehensive care coordination that integrates physical health, behavioral health, and social determinants
- Reduce hospitalizations and emergency interventions through proactive, evidence-based treatment planning
- Improve client stability, housing retention, and community integration through coordinated support
- Collaborate with hospitals, courts, law enforcement, primary care providers, and community agencies
- Create seamless care transitions that keep clients connected to the services they need
- Strengthen EBCAP's reputation as a leader in community-based mental health care
- Mentor and coach a multidisciplinary team through ongoing supervision and competency development
- Implement evidence-informed practices that reflect the latest in ACT model fidelity
- Foster a culture of continuous improvement, accountability, and compassionate care delivery
- Maintain Joint Commission standards and state regulatory compliance
- Monitor performance metrics that demonstrate program effectiveness
- Lead quality improvement initiatives that enhance service delivery and client outcomes
- Guide treatment planning for adults with serious mental illness toward sustainable wellness
- Shape the professional development of nurses, clinicians, peer specialists, and care coordinators
- Help reduce reliance on institutional care by providing effective community-based alternatives
- Contribute to EBCAP's expansion of innovative behavioral health services
Benefits
- Subsidized comprehensive medical (BCBSRI) and dental insurance (Delta Dental)
- Vision insurance
- Up to 3% matching 403(b) retirement plan
- Employer-paid life insurance and long-term disability
- Generous paid time off: vacation, holidays, personal days, and sick time
- Mileage reimbursement for community-based work
- Employee Assistance Program
- Medical and dependent care flexible spending accounts
- Access to ongoing training, conferences, and professional development opportunities
- Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
501-1,000 employees
