Program Manager, Bank Partnerships Marketing

Block•Bay Area, CA, United States of America, CA

8h•$98,300 - $184,300•Remote

About The Position

Block is looking for a program owner to manage the end-to-end Bank Partnerships Marketing Collateral Review program. This role sits within the Issuing team and reports to the Bank Partnerships Marketing and Oversight Lead. The program manager will support the process of moving marketing and collateral materials from internal conception through bank partner review and approval. Key responsibilities include driving continuous improvement across tooling, workflow, and partner engagement, and proactively building solutions, including AI-enabled ones, to reduce cycle time, improve quality, and scale with Block's growth.

Requirements

Bachelor's degree and minimum of 5 years of program or product operations management in FinTech, issuing, banking, or regulated industries, with direct experience shepherding materials through bank or partner approvals.
Ability to manage multiple concurrent initiatives with competing timelines and priorities.
Strong program management skills with experience delivering complex initiatives on time.
Grasp of bank/network marketing and brand guidelines and the broader regulatory landscape for consumer communications in financial services.
Experience designing and improving scalable workflows and governance (intake, SLAs, approval matrices, playbooks) and implementing tooling (e.g., workflow/orchestration, ticketing, documentation).
Stakeholder management and communication skills; can influence without authority across internal and external partners.
Practical experience applying AI/automation to business processes (e.g., LLM-assisted review, classification, templating, or rules engines) with measurable impact.
A builder's mindset—comfortable with ambiguity, rapid iteration, and hands-on execution.
Familiarity with card network guidelines and partner-specific collateral requirements.
Background in change management or process excellence.

Responsibilities

Support the Bank Partnerships Marketing Collateral Review program end-to-end: coordinate submissions, clarify requirements, negotiate timelines, and facilitate bank approvals.
Support partner engagement with banks and networks: Build and maintain relationships with partner account managers; stay current on partner marketing guidelines and feedback trends; translate partner input into clear guidance for internal stakeholder review.
Enable cross-functional alignment to speed approvals: Work closely with Marketing, Creative, Product, Engineering, Legal, Compliance, Risk, Operations, and Brand to translate bank and network feedback and approval conditions into internal review-ready guidance streamlining internal alignment and accelerating bank approvals.
Proactively improve the system: Identify bottlenecks and failure modes; propose and implement changes to workflows, roles, and tools. Run pilots/experiments, quantify impact, and scale successful approaches.
Support audit readiness: Maintain accurate records of submissions, approvals, versions, and rationales; ensure processes meet partner, network, and internal policy standards.
Communicate with clarity: Provide concise, action-oriented updates to stakeholders; escalate risks early with data-backed options and recommendations.
Apply AI for efficiency and quality: Use AI/LLM-powered triage, policy checks, drafting/redlining suggestions, metadata extraction, and automated routing to reduce cycle time and improve submission quality.