Program Manager, ATS Linehaul Scheduling - Reusables

Amazon • Nashville, TN

3d • Onsite

About The Position

Do you want to be part of an organization that is developing and launching new business models? If so, Amazon’s Network Engineering & Scheduling Technology (NEST) team is looking for an experienced Program Manager with a strong record of achieving results, to own and drive accurate load scheduling for a quickly growing business segment within North America. We are looking for a leader who is passionate about building new businesses, solving complex problems for our customers, and establishing end-to-end transportation scheduling processes. Amazon transportation encompasses all of the operations that deliver worldwide shipments to and from our fulfillment centers and third-party locations. The NEST team needs exceptionally talented, bright, and driven people to design, develop, and improve our transportation systems.

Requirements

• 3+ years of team management experience
• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of delivering cross functional projects experience
• Experience defining program requirements and using data and metrics to determine improvements
• Bachelor's degree in engineering, mechanical, operations, supply chain, business administration, or equivalent STEM field, or 2+ years of Amazon experience
• 3+ years of project/program management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• 1+ years of management experience
• Knowledge of SQL and Excel at a moderate or advanced level
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams

Nice To Haves

• Experience implementing repeatable processes and driving automation or standardization
• Experience in data mining, data management, reporting, and SQL queries
• 1+ years of driving end to end delivery, and communicating results to senior leadership experience
• 2+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience working and contributing to project playbooks, building schedules, managing issues/risks, establishing communication plans and stakeholder management

Responsibilities

• Communicate analysis and insights to stakeholders and business leaders, both verbally and in writing
• Create and maintain tools and reports that support both Senior leadership as well as Operators at the site level
• Partner with teams across the business you support and beyond to source, allocate, and coordinate resources
• Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks)
• Manage multiple ongoing priorities and closely adhere to internal team and stakeholder SLAs
• Design new metrics and enhance existing metrics to support the future state of business processes and ensure sustainability and scalability
• Enable effective decision making by retrieving and aggregating data from multiple sources in order to provide visibility to pending changes
• Drive continuous improvement by identifying ways to streamline processes and reduce waste sources and compiling it into a digestible and actionable format
• Maintain/update documentation for internal training and reference
• Onboarding, training, and managing new team members
• Lead a team of 5+ Transportation Specialists and Leads to conduct daily scheduling operations for our downstream customers within operations.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager