Program Manager - ARCHES Supportive Services for Veterans and Families

Mid-Willamette Valley Community Action Agency•Corvallis, OR

1d•Onsite

About The Position

GENERAL DESCRIPTION The ARCHES Project Program Manager will be responsible for supervising veteran specific programming, participating in veteran community events, and grant development. This position will directly supervise program staff, oversee program operations; and develop policies and procedures; ensure compliance with grant requirements; track data and compile reports; network and maintain positive partnerships with partner agencies; and participate as a member of the department's Management Team. MINIMUM QUALIFICATIONS The requirements listed below are representative of the knowledge, skill, and/or ability required . EDUCATION and/or EXPERIENCE Bachelor's degree in Administration , Social Services, or a related field; Two years of experience in administration or program management/coordination in a social service or community services setting. Four years of supervisory experience. An equivalent combination of education and experience may be considered . CERTIFICATES, LICENSES, REGISTRATION S Driver qualifications are for this position. Valid driver license , insured vehic le available for use on the job , and a satisfactory dr ive record for the previous three years are . Candidate must pass a comprehensive MWVCAA background screening prior to employment . Candidate must pass pre-employment and random drug/alcohol screenings . Basic Life Support/First Aid Certification is within first 30 days of hire . KNOWLEDGE, SKILLS , AND ABILITIES A preference will be given to those with experience managing/coordinating programs working with vulnerable or at-risk populations, including people experiencing homelessness or at-risk of homelessness. Demonstrated proficiencies in Microsoft Office (including Outlook), videoconferencing platforms, and web tools . Ability to read, analyze and articulate technical procedures and governmental regulations . Must possess excellent planning, organization and time management skills. Ability to effectively communicate both orally and in written form. Demonstrates tact, diplomacy and empathy when communicating formally and informally with clients, staff and program partners . ESSENTIAL DUTIES AND RESPONSIBILITIES This job description is not intended to be all-inclusive. Employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as . Manages the day-to-day operations of The Arches Project's veteran specific programming . Trains, supervises and develops program employees and promotes opportunities for growth. Provides support to staff when client interactions escalate . Applies knowledge of rapid and equitable housing placements for the area's unsheltered population using Coordinated Entry principles. Completes spend down of all grant allocations, while providing the highest level of client service possible. Maintains full compliance with all federal, state, and grant funding requirements, setting high standards for data quality and compliance performance, remaining in compliance with the regulations of all funding streams. Develops programmatic marketing materials that explain and promote program services . Complies with agency quarterly and annual reports, as well as application of the Homeless Management Information System (HMIS). Assists in the application for new and current grant opportunities. Prepares high quality written reports as required by the program, agency and external funding sources . Actively and effectively participates in internal and external meetings, the local Continuum of Care, trainings , and other compliance events. Models full compliance with MWVCAA Safety Policy. Displays commitment to community-based projects and needs that are not covered by our current grant structures (i.e., finding ways to solve homelessness beyond grant administration) . Displays commitment and cooperation with co-located agency partners. Attends and participates in annual trainings . May be assigned other responsibilities that further program goals and objectives Other Consistent punctuality and reliable attendance are essential requirements for this role. Ability to work effectively and maintain positive, professional relationships with team members and clients. SUPERVISORY RESPONSIBILITIES Directly supervises approximately 10 -15 employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities for this position include interviewing, hiring, and training employees, as well as planning, assigning, and directing their work and appraising their performance. The Program Manager is also responsible for rewarding and disciplining employees when applicable and addressing their complaints. PHYSICAL AND MENTAL DEMANDS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. Specific vision abilities required by this job include close vision and ability to adjust focus. Frequently required to hear and speak . Occasionally lift up to 25 pounds. Occasional driving in all weather conditions to Agency and community sites in Polk and Marion counties . Ability to move about the workspace . Ability to reach and/or extend to access materials or equipment . Maintains calm disposition when clients or others may become escalated, applying crisis intervention and de-escalation techniques for all participants. Regulates emotions during interactions with escalated clients and staff. Regulates emotions and handles pressures of frequent demands for attention, time and work tasks. Requires advanced problem-solving, creativity, and resourcefulness while frequently encountering situations that fall outside of clear Agency policies and procedures . WORK ENVIRONMENT Regularly works indoor and outdoor in cold weather , heat and other extreme climate events. Close quarters, often with a public client population experiencing homelessness, substance use disorders, and/or severe and persistent mental illness, and/or unpredictable behavior. Frequent interruptions and demands; frequent noise . This position requires on-site work and is not eligible for remote work. Ability to work outside of normal business hours, including nights, weekends, and holidays. Occasional exposure to body fluids/biohazards (suc h as saliva, vomit and urine .)

Requirements

Bachelor's degree in Administration , Social Services, or a related field
Two years of experience in administration or program management/coordination in a social service or community services setting.
Four years of supervisory experience.
An equivalent combination of education and experience may be considered .
Valid driver license , insured vehic le available for use on the job , and a satisfactory dr ive record for the previous three years are .
Candidate must pass a comprehensive MWVCAA background screening prior to employment .
Candidate must pass pre-employment and random drug/alcohol screenings .
Basic Life Support/First Aid Certification is within first 30 days of hire .
Ability to read, analyze and articulate technical procedures and governmental regulations .
Must possess excellent planning, organization and time management skills.
Ability to effectively communicate both orally and in written form.
Demonstrates tact, diplomacy and empathy when communicating formally and informally with clients, staff and program partners .

Nice To Haves

A preference will be given to those with experience managing/coordinating programs working with vulnerable or at-risk populations, including people experiencing homelessness or at-risk of homelessness.
Demonstrated proficiencies in Microsoft Office (including Outlook), videoconferencing platforms, and web tools .

Responsibilities

Manages the day-to-day operations of The Arches Project's veteran specific programming .
Trains, supervises and develops program employees and promotes opportunities for growth.
Provides support to staff when client interactions escalate .
Applies knowledge of rapid and equitable housing placements for the area's unsheltered population using Coordinated Entry principles.
Completes spend down of all grant allocations, while providing the highest level of client service possible.
Maintains full compliance with all federal, state, and grant funding requirements, setting high standards for data quality and compliance performance, remaining in compliance with the regulations of all funding streams.
Develops programmatic marketing materials that explain and promote program services .
Complies with agency quarterly and annual reports, as well as application of the Homeless Management Information System (HMIS).
Assists in the application for new and current grant opportunities.
Prepares high quality written reports as required by the program, agency and external funding sources .
Actively and effectively participates in internal and external meetings, the local Continuum of Care, trainings , and other compliance events.
Models full compliance with MWVCAA Safety Policy.
Displays commitment to community-based projects and needs that are not covered by our current grant structures (i.e., finding ways to solve homelessness beyond grant administration) .
Displays commitment and cooperation with co-located agency partners.
Attends and participates in annual trainings .
May be assigned other responsibilities that further program goals and objectives Other
Consistent punctuality and reliable attendance are essential requirements for this role.
Ability to work effectively and maintain positive, professional relationships with team members and clients.
Directly supervises approximately 10 -15 employees.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities for this position include interviewing, hiring, and training employees, as well as planning, assigning, and directing their work and appraising their performance.
The Program Manager is also responsible for rewarding and disciplining employees when applicable and addressing their complaints.