Health Care Navigator Supportive Services for Veterans & Families - ARCHES - Corvallis

Mid-Willamette Valley Community Action Agency•Corvallis, OR

1d•Hybrid

About The Position

The SSVF Health Care Navigator (HCN) is a grant-funded position responsible for supporting Veteran households in accessing and navigating VA and non-VA healthcare systems. This role focuses on removing barriers to care, improving health outcomes, and promoting housing stability by ensuring Veterans are connected to appropriate healthcare services, benefits, and community-based resources. The HCN provides direct services including healthcare eligibility navigation, benefits enrollment assistance, referrals, and coordinated care transitions ("warm handoffs"). The position works closely with the SSVF team-including case managers, housing specialists, and income specialists-to ensure a holistic, Housing First approach. This is a grant-funded position contingent upon continued program funding.

Requirements

High School Diploma or GED required
Two years of experience in social services, healthcare navigation, case management, or a related field
Driver qualifications are required for this position.
Valid driver license, insured vehicle available for use on the job, and a satisfactory drive record for the previous three years are required.
Candidate must pass a comprehensive MWVCAA background screening prior to employment.
Candidate must pass pre-employment and random drug screenings.
Knowledge of VA and non-VA healthcare systems (e.g., Medicaid, Medicare, TRICARE, CHAMPVA)
Ability to navigate complex benefit systems and eligibility requirements
Strong communication, advocacy, and interpersonal skills
Proficiency in Microsoft Office and data systems
Excellent time management and organizational skills
Ability to maintain confidentiality and uphold professional boundaries
Knowledge of HMI, Docmtg and Squares.

Nice To Haves

Experience working with Veteran populations, healthcare systems, or vulnerable populations preferred
Knowledge of trauma-informed care, healthcare access barriers, and homeless services best practices preferred
Veteran status preferred (not required)
Basic Life Support/First Aid Certification within 30 days of hire

Responsibilities

Assess Veterans' eligibility for VA and community-based healthcare programs, including Medicaid, SSI/SSDI, TRICARE, and other local/state resources, ensuring comprehensive access to available benefits
Provide hands-on assistance with the completion and submission of healthcare and public benefit applications, including verifying and gathering all required documentation to support timely approvals
Deliver individualized education to Veterans on healthcare benefits, available services, and system navigation, promoting health literacy and empowering informed decision-making
Facilitate access to preventive care, behavioral health services, substance use treatment, and chronic disease management to improve overall health outcomes
Identify appropriate healthcare providers across VA and community systems and coordinate referrals to ensure timely and appropriate care delivery
Conduct "warm handoffs" and active care coordination to ensure seamless transitions between providers, services, and levels of care
Develop, strengthen, and maintain collaborative partnerships with healthcare providers, clinics, and community-based organizations to expand service access and coordination
Proactively identify and address barriers to healthcare access-including transportation, digital access, childcare, financial constraints, and systemic challenges-and implement solutions to reduce disparities
Collaborate closely with SSVF team members to ensure healthcare services align with housing stabilization plans and overall case management goals
Connect Veterans to crisis intervention services, including suicide prevention resources, emergency medical care, and behavioral health crisis supports as needed
Educate Veterans on accessing emergency healthcare services, including benefits and protections available under the COMPACT Act and other relevant programs
Support aging Veterans in navigating geriatric care, long-term care services, and community-based supports to promote aging in place when possible
Maintain accurate, complete, and timely documentation in all required data systems in compliance with program standards and reporting requirements
Ensure adherence to all SSVF grant requirements, healthcare regulations, privacy standards (HIPAA), and organizational policies
Monitor, track, and report on key outcomes related to healthcare access, engagement, and service utilization to support program effectiveness