Program Manager, AI Transformation

Avenue Z•Miami, FL

6h•Onsite

About The Position

Avenue Z is a fast-moving marketing and communications agency focused on integrating AI into its operations and client services. They are seeking a Program Manager, AI & Digital Transformation to lead this initiative. This role is unique, blending business analysis, process architecture, and hands-on AI development, reporting directly to the CTO. The ideal candidate can translate business complexity into functional systems, specifically using AI tools.

Requirements

3–5 years in program management, business analysis, or technical product management, ideally with exposure to marketing, agency, or GTM systems.
Proven track record of process mapping and workflow redesign at an organizational level.
Hands-on experience building with AI tools, including active proficiency in tools such as Glean, n8n, Zapier, Make, Claude Code, GitHub Copilot, and other LLM-based platforms.
Ability to translate ambiguous business pain points into structured AI-enabled solutions.
Strong stakeholder management skills, including conducting interviews, workshops, and executive-level readouts.
Data-driven approach, measuring built solutions and discontinuing ineffective ones.

Nice To Haves

Background in marketing, media, or communications agency environments.
Experience with agentic frameworks (LangChain, n8n, Claude API, OpenAI Assistants, MCP).
Experience with business process optimization (BPO) frameworks.
Familiarity with Shopify, TikTok, and/or performance media tech stacks.
Experience with Agile delivery and sprint-based product development.
Prior exposure to governance, responsible AI, and human-in-the-loop design.
Comfort operating as a player-coach.

Responsibilities

Define and drive the internal AI use case roadmap across creative, media, PR, client services, and operations, prioritizing by impact, feasibility, and time-to-value.
Conduct stakeholder interviews and operational audits to document current workflows, identify automation opportunities, and design future-state processes with embedded AI.
Prototype and deploy AI-powered agents, automations, and workflow integrations using LLMs and low-code/no-code platforms.
Evaluate teams and workflows for AI readiness, identifying data gaps, governance needs, and integration points, and leading phased adoption.
Build evaluation frameworks to measure AI agent quality and output, establishing guardrails, compliance checkpoints, and audit trails.
Evaluate and manage AI platform vendors, tool integrations (n8n, Make, Zapier, Glean, Fireflies, LangChain, MCP servers, etc.), and strategic partnerships.
Partner with practice leads, media, creative, and client services teams to embed AI into delivery workflows, running workshops and sprint reviews.
Define KPIs for transformation initiatives (time saved, capacity redirected, quality improvements, revenue impact) and report progress to senior leadership.