Program Manager, AI Operations

Cengage Group•Virtual US MA, MA

3d•$117,100 - $187,300

About The Position

In the role of Program Manager, AI Operations, you will direct the management of Cengage's AI initiatives, guaranteeing smooth delivery and observance across our operations. Your position will be essential in promoting leading AI adoption and operational productivity within an engaging and inclusive atmosphere. This is an outstanding chance to create a direct impact on AI adoption and operational efficiency at Cengage through collaboration and innovation. Join us and help build the future of learning!

Requirements

Bachelor's degree in business, Information Systems, Program Management, Technology, or related field.
5+ years of experience in program management, operations, governance, compliance operations, or cross-functional technology delivery.
Demonstrated experience managing enterprise operational programs or cross-functional initiatives.
Working knowledge of FERPA, GDPR, CCPA, and other privacy/data protection regulations.
Experience coordinating contracts, DPAs, MSAs, or vendor governance processes.
Strong attention to detail and operational rigor.
Excellent collaboration with Legal, Procurement, Security, Product, Engineering, and Business teams.
Ability to move quickly without compromising rigor.
Strong written and verbal executive communication skills including status reporting, meeting facilitation, and operational updates.

Responsibilities

Manage the operational cadence for enterprise AI initiatives, pilots, vendor onboarding, and governance activities.
Conduct and coordinate vendor risk assessments for AI tools, platforms, and integrations.
Coordinate the third-party AI intake process including security, privacy, and contract review.
Build and maintain the criteria matrix for AI vendor approvals and connector decisions.
Partner with Procurement on AI contracts, DPAs, and commercial terms.
Maintain the approved AI vendor list and periodic reassessment cadence.
Establish and maintain program governance artifacts including intake workflows, decision logs, action tracking, status reporting, and executive updates.
Coordinate collaborators across AI Enablement, Legal, Privacy, Security, Procurement, Product, Engineering, and Operations teams.
Track program achievements, dependencies, risks, and operational readiness across AI initiatives.
Support operational scaling of AI enablement activities including onboarding, documentation, communications, and process standardization.