Program Manager, AI Operations Enablement

Grow Therapy • New York, NY

65d • $144,000 - $168,000 • Hybrid

About The Position

Grow Therapy is hiring a Program Manager, AI Operations Enablement to join their newly formed AI Center of Excellence (CoE). This role is central to Grow's AI transformation within Operations, focusing on operational strategy, emerging technology, and organizational change. The ideal candidate will be comfortable building from the ground up, managing complex workflows across multiple teams, and building trust with business leaders while navigating technical complexities.

Requirements

• 5–8+ years of experience in program management, operations, or a closely related role, ideally in a high-growth or technology-forward environment.
• Demonstrated experience managing multiple concurrent projects involving cross-functional stakeholders (vendors, compliance, technical teams, business ops).
• Hands-on familiarity with AI or automation tools in an operational context (e.g., chatbots, copilots, workflow automation platforms).
• Ability to conduct functional QA on AI outputs and automation workflows.
• Strong written and verbal communication skills, with the ability to write clear project documentation, SOPs, and stakeholder updates.

Nice To Haves

• Experience in healthcare, mental health, or other regulated industries.
• Exposure to prompt configuration, workflow logic builders, or no-code/low-code automation platforms.

Responsibilities

• Execute Workflow Automation Projects End-to-End: Own the delivery of individual AI and automation workflows from scoping through launch, coordinating vendor builds, technical integrations, and UAT.
• Translate automation opportunities identified by AI Champions into structured project plans with clear milestones, owners, and success criteria.
• Configure and QA automation tools (e.g., setting up workflows, testing prompts, validating outputs) to troubleshoot issues and speak credibly with technical partners.
• Maintain accurate project status tracking across the portfolio, proactively surfacing risks and tradeoffs to leadership.
• Champion the End-User Experience of AI Tools: Act as the advocate for how frontline agents and ops staff experience deployed AI workflows, identifying friction points, usability gaps, and adoption barriers.
• Partner with AI Champions and team managers to gather ground-level feedback and translate it into actionable iteration requests for vendors or technical teams.
• Ensure that automation outputs meet a quality bar that builds trust with end users.
• Document workflow behavior, edge cases, and known limitations so that Champions and managers can support their teams independently.
• Support Enablement and Cross-Team Coordination: Contribute to playbooks, SOPs, and training materials that allow AI Champions to expand and manage use cases without ongoing CoE involvement.
• Coordinate across Operations pillars to identify where a workflow built in one team can be replicated or adapted elsewhere.
• Participate in prioritization conversations by providing ground-level input on project complexity, timeline feasibility, and adoption readiness.

Benefits

• Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.
• Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.
• Financial Wellness: 401(k) program and equity opportunities.
• Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals.
• Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week.
• Wellness & Development: Annual stipends for personal & professional growth.
• Mental & Physical Health Support: No-cost access to therapy through the Grow platform, weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace).
• Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed