Program Manager - Aftermarket Upgrades

Carrier

11d

About The Position

The Lifecycle Program Manager oversees North America equipment upgrades, driving growth and performance in alignment with Carrier’s Aftermarket Lifecycle strategy. This role combines strategic goal setting, digital insights, and proactive market engagement to support sales teams and ensure successful project execution. Collaboration with Sales Managers, Area Manager, Solution Development Engineers, and Sellers is essential for achieving growth objectives.

Requirements

• Bachelor’s degree in business, Marketing, Engineering, or related field (MBA preferred), or 5+ years in Business Development/Sales Operations (Commercial HVAC industry preferred).
• Proficiency in service management software, CRM platforms (Salesforce preferred), and data analytics.
• Proven leadership in large-scale programs/projects.
• Excellent interpersonal, communication, and presentation skills; fluent in Microsoft Suite.
• Strong organizational and communication skills for multi-market coordination and leadership reporting.
• Willingness to travel (25%-50%).
• Strategic thinking
• Leadership and cross-functional collaboration
• Data-driven decision-making
• Customer-centric mindset
• Communication and training ability
• Problem-solving and adaptability

Nice To Haves

• MBA preferred
• Commercial HVAC industry preferred

Responsibilities

• Program Development & Growth Execution Set and execute measurable market-level goals aligned with business objectives.
• Track adoption rates and adjust strategies to meet growth targets.
• Identify market trends and develop actionable solutions.
• Maintain a comprehensive opportunity target list to achieve financial target.
• Use Salesforce to monitor pipeline and sales performance.
• Sales Enablement & Program Adoption Collaborate with marketing and engineering to create sales tools (scripts, brochures, templates).
• Provide direct sales support for owners, facilitating scope development and equipment replacement projects.
• Cross-Functional Leadership & Reporting Lead initiatives to enhance BUR growth and profitability.
• Prepare and deliver monthly/quarterly performance reports.
• Communicate objectives and outcomes to leadership and stakeholders.
• Foster accountability and innovation through feedback and idea exchange.

Benefits

• Employees are eligible for benefits, including:
• Health Care benefits: Medical, Dental, Vision; wellness incentives
• Retirement benefits
• Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
• Tuition Assistance
• This position is entitled to short-term cash incentives, subject to plan requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees