Program Manager 2 - Returns & Exhaust - HYBRID

Nordstrom•Seattle, WA

4d•Hybrid

About The Position

Are you obsessed with redefining the landscape of retail inventory management? Do you want to be part of a company revolutionizing modern retailing? Since 1901, Nordstrom has been committed to providing customers with the best possible service and experience in fashion. We have a relentless drive to exceed customer expectations. We continue to grow and evolve to remain the best in the eyes of our customers. Our goal is to be the best fashion retailer in a digitally connected world. Inventory Operations is a pivotal capability in leading this transformation. Be a change agent at Nordstrom as we continue to modernize our Inventory capabilities. Nordstrom is looking for a Program Manager II, Returns & Exhaust. This role will support our Returns & Exhaust program which encompasses the end-to-end journey of customer returns, from the point in which a customer initiates a return to when we’re able to either restock that unit or determine an alternative path (e.g., refurbish, return to vendor). The position has significant importance for the company as flexible customer returns are core to Nordstrom’s DNA and returned product is a sizable source of our goods available for sale. The role will also support Exhaust activities adjacent to returns. This individual in this role will own the delivery of individual projects within the broader Returns & Exhaust program and drive to measurable outcomes by leveraging effective communication, relationship-building, and analytical skills. The work will focus on opportunities such as: Optimizing returns processing systems and processes to increase automation , reduce touches, increase controls, and prevent loss. Identifying opportunities to decrease loss from product exhaust. Establishing tactics to decrease return rates by offering exceptional customer service Supporting efforts to place returned product at its optimal selling node As part of the Inventory organization, the Program Manager II , Returns & Exhaust will be a critical connection point between Merchandining, Supply Chain, Stores, Product Management, and Technology to understand their individual needs and responsibilities and establish systems and processes that will collectively advance our Returns & Exhaust capabilities. This team is the horizonal, enterprise owner of Returns & Exhaust , meaning that we partner with all the above-mentioned teams to pull in their perspectives and expertise , but ultimately, we are accountable for these critical JWN capabilities. This role will have broad exposure throughout the enterprise and enormous impact to the business, driving change over the short, medium and long term.

Requirements

Bachelor’s degree; MBA or relevant Master’s degree a plus OR 4+ years of experience in program management, management consulting, corporate strategy, or finance
Strong interest in retail and an understanding of industry dynamics
Strong quantitative skills, including interpretation of model building and insight generation (from a variety of data types and sources)
Strong interpersonal, verbal, and written communication skills
Ability to develop project plans and manage project execution
Ability to collaborate and communicate with cross-functional partners across all levels of the organization
Ability to handle ambiguity and change
Ability to work across a wide breadth of topics, focusing in on the things that matter vs getting overwhelmed by less important details
Proficiency in Excel and PowerPoint

Responsibilities

Own the delivery of individual projects within the broader Returns & Exhaust program.
Drive to measurable outcomes by leveraging effective communication, relationship-building, and analytical skills.
Optimize returns processing systems and processes to increase automation, reduce touches, increase controls, and prevent loss.
Identify opportunities to decrease loss from product exhaust.
Establish tactics to decrease return rates by offering exceptional customer service.
Support efforts to place returned product at its optimal selling node.
Act as a critical connection point between Merchandising, Supply Chain, Stores, Product Management, and Technology.
Establish systems and processes that will collectively advance our Returns & Exhaust capabilities.
Partner with various teams to pull in their perspectives and expertise.
Be accountable for critical JWN capabilities related to Returns & Exhaust.