Program Manager 1

Lutheran Community Services Northwest•Boise, ID

1d•Onsite

About The Position

Lutheran Community Services is a non-profit organization dedicated to serving communities throughout Washington, Oregon, and Idaho with a wide range of services for individuals of all ages and backgrounds. All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health, justice and hope. This position supports Safe Families for Children (SFFC), a national, research-informed child abuse prevention program operating in 40 states. SFFC surrounds families in crisis with caring, trained volunteers who provide short-term hosting for children, mentoring, and practical support while parents stabilize. Our core goals are to prevent child abuse and neglect during times of family crisis, create extended support systems that help parents build stability and keep families safely together. The Program Manager is responsible for leading the growth and implementation of the Safe Families for Children program in the Treasure Valley and oversight of our new Parent Café model, designed to strengthen parent leadership and peer support. The ideal candidate is mission-driven, highly relational, detail-oriented, and experienced in working with at-risk children and families.

Requirements

Experience working with at-risk children and families facing challenges such as homelessness, domestic violence, substance use, or behavioral health
Strong understanding of trauma-informed care, poverty, and crisis response
Proven ability to manage programs, lead volunteers, and build partnerships.
Highly organized with excellent communication and relational skills
Comfortable working in a multicultural environment with diverse families and volunteers
Intermediate proficiency in Microsoft Office, Excel, and case management/data tracking software
Ability to work flexible hours, including occasional evenings and weekends
Valid driver’s license, reliable transportation, and ability to pass a background check
Be passionate and actively support and advocate for the complementary missions of LCSNW and Safe Families for Children
Bachelors degree with minimum 2 years’ related experience OR Master’s degree, in a related field of study and 1 year of related work experience

Responsibilities

Manage family intakes and Requests for Help; oversee placement decisions and crisis response
Supervise and support volunteer Family Coaches, ensuring consistent care and guidance for families in crisis, including ensuring completion of and overseeing volunteer home studies and ensuring safety and welfare checks for children in volunteer host homes.
Provide 24-hour on-call support as part of the leadership team, ensuring safe and timely responses when children are placed
Facilitate the monthly Parent Café in collaboration with community partners, fostering meaningful conversations, and equip parents with training and support to become peer leads
Ensure full compliance with the Safe Families National Fidelity Model, including accurate reporting and adherence to established program standards
Partner with Program Coordinator and Ministry Leads to recruit, train, and sustain volunteers through local churches and faith-based networks
Develop and lead training sessions for Family Coaches and support Program Coordinator with church teams and community volunteers
Build and nurture strong relationships with local service providers, schools, and referral partners as well as church partners and volunteers to ensure a sustainable circle of support systems for families
Oversee accurate program data tracking to ensure compliance with reporting and grant requirements. Maintain and update community resources directory for families and volunteers
Responsible for ensuring debriefs, PFS2 surveys and exit interviews with families and volunteers are completed to inform program improvement
Support continuous process improvement for program safety, efficiency, and effectiveness
Supervise MSW interns, providing orientation, training, and ongoing mentorship.
Serve as the primary contact with Safe Families National and state chapters to align local program implementation with best practices
Support Director with new program development and growth, fundraising events, grants, and promotional activities as needed

Benefits

A 37.5 per hour work week to ensure work/life balance
Medical, dental, vision, and prescription benefits to keep you and your loved ones healthy
Employer-paid short- and long-term disability insurance
Life insurance coverage at no cost to you
Up to 2 weeks of vacation in your first year (based on hours worked)
Up to 2 weeks of sick leave (based on hours worked)
12 paid agency recognized holidays
2 floating holidays to use your way
403(b) retirement plan with employer matching (eligibility applies)
Access to our Employee Assistance Program (EAP) for you and your family
Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status