Program Management Supervisor I

UPS•Torrance, CA

3d•$65,940 - $107,160

About The Position

Together, we are Marken, UPS Healthcare Precision Logistics. As the clinical and advanced therapy part of UPS Healthcare, we reach patients faster, with greater scalability and access to new pathways throughout the supply chain. With our One UPS advantage and comprehensive service portfolio, including Polar Speed's in-network pharmacies, we are optimally positioned to keep our clients competitive in an increasingly complex market. The Program Management Supervisor is a customer‑facing role responsible for evaluating, onboarding, and managing technology‑enabled opportunities involving API and EDI connectivity. This position serves as the primary bridge between customers, Sales, Quality, and Warehouse Management System (WMS) Operations, ensuring connectivity solutions are feasible, scalable, and aligned with operational capabilities. This role requires a blend of technical acumen, strong communication skills, and the ability to lead through influence. This position will not have direct reports but will work closely with Business Development Directors and cross‑functional partners to vet opportunities, manage a connectivity pipeline, and support successful account setup and execution.

Requirements

Bachelor’s degree preferred
Degree in Computer Science, Information Systems, Engineering, Supply Chain, Business, or a related technical discipline preferred
Demonstrated experience working with or supporting integrations
Strong written and verbal communication skills, with the ability to present confidently in customer‑facing settings
Experience working cross‑functionally in a matrixed environment
Proven ability to manage multiple initiatives or opportunities simultaneously
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Nice To Haves

Technical background or hands‑on experience supporting system integrations, connectivity, or WMS‑adjacent solutions
Experience in logistics, supply chain, life sciences, or regulated operational environments
Comfort engaging with both technical and non‑technical audiences
Customer‑first mindset with strong executive presence
Ability to lead through influence and collaboration
High attention to detail with the ability to see the broader program and pipeline view
Calm, structured problem‑solving under ambiguity
Strong organizational and prioritization skills

Responsibilities

Act as a customer‑facing program manager for API and EDI connectivity initiatives, representing the organization with professionalism and confidence
Partner with Business Development Directors to vet and solution new opportunities, assess technical and operational feasibility, and support solution positioning
Serve as a subject‑matter liaison during pre‑sales and onboarding discussions related to system connectivity
Lead integration and account setup from intake through readiness, ensuring alignment across technical, operational, and quality requirements
Translate customer requirements into clear, actionable inputs for technical and operational teams
Maintain oversight of the connectivity opportunity pipeline, tracking status, risks, and dependencies
Collaborate closely with: Sales / Business Development Quality WMS Operations and technical teams
Lead initiatives through influence rather than authority, driving accountability, alignment, and timely decision‑making
Identify risks, constraints, and integration challenges early and communicate them clearly to stakeholders
Produce clear, professional written materials, including requirements summaries, customer communications, and internal alignment documentation
Facilitate working sessions and discussions with internal teams and customers, ensuring clarity on scope, roles, and expectations